Different things happen – sometimes we are too quick to order something we don’t really need or we may later find exactly the same product at a lower price. It shouldn’t be a problem to cancel an order you’ve already made. However, there are some nuances.
First thing you need to understand is that the fact that you made a mistake while placing an order is not the store’s responsibility. They are looking to make profit, not refunds. Which leads us to, you must be very quick to react to your mistake and notify the seller as soon as possible in case you wish to cancel an order.
Did you order a product you liked on Aliexpress.com, only to find it somewhere else, but MUCH cheaper? You might have started thinking: is it possible to cancel the order you have already paid for Ali Express and get a refund?
You can cancel your Aliexpres order, and it's not a hard thing to do if you follow the rules of Aliexpress and know some nuances. Read this article to learn:
- How much time you have to cancel the order
- What reason you should choose when canceling an order
- How quickly the money will be refunded after the cancellation
- Is it possible to an order that has already been shipped?
It is important to understand that the seller wants to sell you their product and needs a good reason to break the deal. The good news is that if you paid for your order less than 24 hours ago, it is quite easy to cancel the order on Aliexpress.
A lot will depend on HOW QUICKLY YOU CHANGED YOUR MIND! If it has been more than a day, matters become a lot more complicated, but we'll talk more about that later.
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How to cancel an order on AliExpress?
Let’s say you ordered something by mistake. What you need to do is go to your profile and find the cancel button opposite the order. It will soon no longer be available, so act quickly. A store has 24 hours to process an order – this is the time you have to make any changes. After that the option will no longer be available.
Imagine that you have ordered a product on Ali Expres as usual.
You placed an order on Aliexpress as usual, and as a result, you can see the paid product in your account.
As you can see, REQUEST ORDER CANCELLATION button has appeared next to the order. By clicking on it, you can cancel the order on Aliexpress.
After you press the button, the site will ask you the reason for canceling and offer a few options to choose from. You can simply choose to say that you no longer need the item in question. Otherwise you are free to select the option that best explains your reason for canceling.
You will not receive your money back right away, but it will happen later on. A refund may take up to a week, unless the seller acts quicker – so much is a question of luck.
How much time do I have to cancel the order on AliExpress?
This button will not be there forever, it’s only available for a limited time period while the order is being processed. How long is that period?
As you can see in the photo, it takes 9 days to process the order, after that the REQUEST ORDER CANCELLATION button will disappear and then it will be impossible to cancel a paid order on AliExpress.
Keep in mind that all products have a different cancellation period!
After clicking the REQUEST ORDER CANCELLATION button, you will see a box asking you to specify the reason for your cancellation.
Options for canceling an order onAliExpress
- I don't need this item anymore
- I want to change my order
- I want to change the delivery address of this product
- I want to change the coupon for this order
- I want to change the delivery method of the product
- Payment failed
- Other reasons...
If none of the reasons fit your situation, you can select the 'I don't need this item anymore' option.
In case the seller did not answer your questions, the product suddenly went out of stock, the seller increased the cost of the order, or something else happened , you can choose the appropriate option. This probably won't affect the refund much. Although...
If the seller asks you to change the reason for the cancellation, do not be afraid to do so.
He does not want your cancellation to affect his Aliexpress rating and it's understandable. If the seller is reasonable, reliable and promises to return the money quickly, you can help them out.
How soon will I get my money back after canceling an order on AliExpress?
Do not expect to get your money back instantly, after the cancellation you will see this timer:
As you can see, the seller has nine days to process the cancellation, but they may just as well confirm the same minute you apply for cancellation.
After the seller confirms the cancellation of the order, the money will be refunded within NINE DAYS.
Can I cancel an order if it is already on the way?
In case your order has already been shipped, you no longer have an opportunity to receive your money back. What you can do now is start a dispute after you receive the package. You state that the goods don’t meet your expectations and you would like to get a refund. Aliexpress.com will notify you that you may be asked to pay for shipping. When asked to select the reason for the refund, say that the product was ordered by mistake. Don’t forget to put in the sum of the refund.
Then we wait for the answer from the seller – he must approve the refund. He may refuse, in which case the site will not give you the money back. That is why it’s important to be proactive – get in touch with the seller as soon as possible, explain the situation, be polite and promise to be a loyal customer in future if he lets you return this one item this one time. However, you must be ready to pay for shipment. As you can tell, some expenses are inevitable, so it’s advisable not to make any hasty orders.
This is where matters get much more complicated. You need to understand that the seller can't get on the plane and try to intercept the package halfway. However, there is still an option to return the money for the product, and THE PRODUCT ITSELF, of course.
To do this, you'll need to get the goods and then open a dispute.
A return of the product and money means the following: The product did not meet my expectations, and I want to send it back to the seller and get a full refund. You may have to pay the shipping cost.
It is required by Aliexpress. When you select this option, you will be asked to further explain the reason for the return:
You can write that it is a personal problem and that you placed the order by mistake. You will need to write the amount of the refund as well as your reason for returning the product.
As you can see from the text in the picture, the SELLER MUST AGREE TO A REFUND, if they refuse, your request might not be satisfied.
To avoid this, you need to write to the seller beforehand and tearfully promise them that you will buy another model of the product from them, that you just made a mistake and now your life is broken and has lost all meaning.
ATTENTION! You will have to pay for the shipment of the goods out of your own pocket!
Yes, it is not so easy to cancel an order on Aliexpress after payment and get the money back when the goods have already been shipped, so act fast and think twice before you place an order.
I think that we managed to cover the topic of getting a refund in great detail, as you can see, everything is possible, although you may have to go through some trouble.
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