Aliexpress is just a trading platform that connects Chinese sellers with us, customers. What can you do if you have any complaints about the store, seller, product, how do you write a complaint to Aliexpress?
There can be a lot of reasons for complaints, since Aliexpress sellers can cheat, the goods may not arrive on time, the payment may not go through, and so on.
How do I write a complaint about Aliexpress and do I always need to contact the help center? Read this article to find out:
- How to report an Aliexpress seller.
- How to send a report to the Aliexpress help center.
- How can I report Aliexpress itself and its support team.
- How to report errors on Aliexpress.
How can you file a complaint to Aliexpress if you are dissatisfied with the seller?
Imagine that the product you ordered on aliexpress.com website hasn't arrived yet, and its protection period is about to end. What should you do in this situation?
First of all, try to track the product and see what stage of delivery it is at.
If the order shows up on the tracker and you see that it has already arrived in your country, but has not yet arrived at the post office, simply ask the seller to extend the order protection period.
However if, for example, your tracking number cannot be tracked at all, or the goods are being held at customs, IMMEDIATELY inform the seller about it. From there it depends on what the seller does.
Let's say it's been two days and you still haven't heard back from the seller. You open a dispute on Aliexpress, where you specify the reason and provide all the evidence that you have.
Then you wait three more days and in case the seller still hasn't bothered to respond, then it is time to contact the administration and complain about it.
So, how can you contact Aliexpress? You can do it when a dispute escalates. That is, as soon as you escalate the dispute, it gets sent to the Aliexpress help center. They will then review your complaint about the unscrupulous seller.
Usually, such complaints are resolved in favor of the buyer. However, it's essential that you understand: your claim must be well-founded and have irrefutable evidence. If you are an honest person, the dispute will be resolved in your favor in 99% of the cases.
How to send a complaint to the Aliexpress help center without opening a dispute?
There is a way to do that as well. Don't think you can only report a seller after opening a dispute. Aliexpress website also provides a DISPUTES AND COMPLAINTS section:
When you write a claim to the Aliexpress team, you need to keep two things in mind:
- You must be registered on Aliexpress and signed into your account
- To contact the help center, you need to specify the type of complaint. That is, before you write the claim, think carefully about what type of complaint it belongs to
When you get to the disputes and complaints section, you need to select the submit a report button:
Now we can see what types of complaints you can submit on Aliexpress.
How do I report the Aliexpress help center?
Many people know that the support team on Aliexpress is, to put it mildly, not great. But people working there might be aware of this fact. So let's help them improve together.
How do you do this and how do you complain about the Evabot, the incompetent operators or make another complaint? You can do it by clicking on this link:
Here you will see this form:
You can choose that you are DISSATISFIED with the Aliexpress help center and below you can write what exactly you're dissatisfied with. If hundreds of thousands of people write their suggestions, the help center will definitely be forced to listen to them.
How do I report an error to Aliexpress?
In case you noticed an error on Aliexpress and would like to report it, you can do that by following this link and writing your report or suggestion.
In the complaints form, write about everything that you don't like on Aliexpress and what you are dissatisfied with:
After some time, you will receive a response to your complaint or suggestion.
And that’s how you can send a complaint to Aliexpress. If you have any questions about any part of the Aliexpress shopping process, don’t hesitate to contact us.