Shopping with Aliexpress is generally quite safe. However, sometimes we receive not the item we ordered or don’t receive anything at all. Don’t worry: you are protected and will be able to get your money back as long as you know what to do. You just may have to wait for a few days.
Most common reasons to get a refund
- you have not received your purchase
- the product received doesn’t match the description on the website
- the item is damaged
- the order was canceled by the seller or you
In any of those cases the first step to getting a refund will be opening a dispute.
- You have not received your purchase
This is the most common reason to open a dispute. Sometimes a shady seller doesn’t bother sending the purchase in the first place; sometimes they get “lost” by the post or the customs. Usually in those situations it’s either impossible to use the tracking number, or the package is shown but is moving in the wrong direction. Sometimes sellers give the same tracking numbers to a few customers or supply tracking numbers that only show transportation on the territory of China.
Watch the deal expiration date and open the dispute a few days beforehand. Inform the website that you want a refund, and name its sum – no more than the price of the item. You may add the description of your problem. Rest assured that the dispute will be solved in your favor.
- The product received doesn’t match the description
The seller supplied a description that doesn’t match the product in the least, and you naturally want your money back. The only thing you need to do is explain the problem.
- The product’s quality is lacking
You may be disappointed, but will be satisfied to simply get your money back. Take into consideration that lacking quality means poor assembly, poor quality materials or failure to serve its purpose. In this case you simply open a dispute and state that the product doesn’t match the description and doesn’t have the quality advertised.
- The product doesn’t work
Sometimes it happens: you receive an item that simply doesn’t work. Upon finding out the defect and opening the dispute select the ‘doesn’t work as advertised’ option.
- The order has been canceled
Having ordered an item by mistake or simply having changed your mind, you still have 24 hours to get your money back. You will have to wait at least another 24 hours before the money is transferred into your account, but that’s not the end of the world, right? In case you have missed the term of arrangement of payment, settling things down with a seller may take more effort. You will have to notify them about your mistake and they may agree to cancel the order. Don’t forget that you will have to pay the shipment.
In Case the Dispute Has Closed
In case the dispute has not been settled in your favor, you can still try to get your money back. To do so, contact Aliexpress customer support service. Be ready to use an online translator in case you have to continue communication in Chinese.
As you can see, there are ways to get a refund and you should never hesitate to use them.