Anya Hindmarch – Cashback, Rebates & Rewards

I’ve been a customer of Anya Hindmarch for years – since starting out in my career treating myself to my first Joss wallet to stickers and now buying quite a few novelty bags. The recent purchase from Anya Archive has been disappointing. Most Anya products have been made in Italy this is usually indicated by hot foil stamping on the central leather tag inside. Recent years they don't even specify what country the bag is made in on their website. You'll only know when the order arrives from your online purchase, it's now on a tiny tab in the corner to say it's from China. I'm particularly disappointed with this year's purchase because I've wanted a smiley range bag for so long – and I've not been able to afford it when it originally released. So I was thrilled seeing it appear in the Archive – I immediately placed an online order, when the bag arrived I noticed it did not match the online pictures. The online pictures was when the bag was made with more details such as studded adjustable strap, back zip pocket and additional card slots. To keep costs low, the bag strap is now a simple belt style and has only one internal card slot. This is a huge reduction in detail – yet marketing it as an 'archive' release, this is just a budget re-issue of the original bag. After enquiring with customer services, they didn't offer any compensation for misleading the consumer only a discount code for my next order. As a fan of the brand I do visit sample sales – only to find most of the unsold archive collection appear there with almost the same price as it was on the website, this hardly a sample sale deal, just selling off old stock at the same price. As a smart consumer, I would recommend looking for Anya Hindmarch on The Outnet, as I've found the price more competitive than found in sample sales!? This sadly will be my last purchase from Anya – as they mis-represented the bag in pictures and showed no attempt to recency this mistake. Overall very disappointed product and poor customer service.

Love the originality & quality of Anya Hindmarch bags. And there is no other designer who puts such care & attention to the inside as well as outside. The detail & styles are totally unique bring a smile to my face often. Anya leads where others follow.

Bought a lovely bag, had light scratches so should have been replaced but was sold out so went back, the process was swift but could have been avoided if item more thoroughly checked

Os artigos são excelentes, agora o Customer Service é péssimo!! Comprei uns ténis e passado uma semana ainda não tinha qualquer indicação do envio pelo que os contactei e disseram-me que devido ao trabalho extra dos saldos estavam atrasados no envio das encomendas, mas que estava para breve o envio. 2 dias depois contactam-me a dizer que houve um problema e que iam-me devolver o dinheiro! Sem qualquer explicação! O problema é que paguei em libras e o meu banco cobrou cerca de 5€ para fazer a conversão para euros, valor esse que ficou ao meu cargo!