AQUATALIA – Cashback, Rebates & Rewards

I purchase a pair of shoes on a special promotion that was texted to my cell phone - which brought me to their website. I have purchased many boots and shoes by Aquatalia over the years and have been pleased with them. There were color choices on-line and I selected the shoes based on the color presented. The shoes delivered were no where NEAR the color as shown on line and also not really desirable for the color pallet of my wardrobe. The promotion listed that the shoes were not refundable but could only be exchanged. To me that meant that I certainly could exchange them for a color that I could wear. However, I contacted the company immediately upon receipt of the shoes and was informed that the only exchange they would offer me was the same color, different size. I am so disappointed at their lack of integrity - I checked the color presented on numerous devices and they all showed this particular shoe color to be totally different than the shoe delivered. I do not recommend supporting this company and their products. They are unethical!!!

The company rectified the problem with my return so far the credit is pending and my return is on it's way. I wasn't happy with the lack of customer service but they did respond to my email so I am happy with the customer service so far. Once my credit posts instead of just pending I will than update my review once more.

To my surprise, this company shipped a pair of shoes which I have already cancelled by email. They told me "We have successfully cancelled", but they did not. I contacted the credit card company to dispute this immediately. < 3/9 The company aplologized to me by email. I received the shoes today and will return it (actually the size was small for me).

Ordered shoes last year, was delivered to wrong address. Send email to a Jenny, no response. What a pitty such a nice shoes and nor getting it. Edward Horne

Purchased a beautifully crafter leather bag. There was a slight glitch on one of the zippers. This company is ultra luxury high end white glove customer service: they sent me another bag IMMEDIATELY, said "keep using the bag you will be returning, we don't want to inconvenience you". They resent the bag withint 48 hours received. To Note: the packaging was pristine. Each area wrapped with care beautifully protected. they also included a label to send the other bag back. As a luxury merchant they did not pressure with any return time table for the first mailed item. They were solely focused on CUSTOMER SATISFACTION. They have beautiful shoes, exquisite luxury items. They have a CUSTOMER FOR LIFE. Oh, and they have great sales just as an extra bonus. CUSTOMER SERVICE IS STELLAR. THE PRODUCTS are STUNNING! so well crafted. Life long collectors items. Crafted in Italy.