Birch Lane – Cashback, Rebates & Rewards

I love my new Jameson couch. It is absolutely perfect. My puppy Parker especially loves sitting on the couch looking out the window

The best experience ever, the best company, very quickly delivered, perfect packing, super fast. The best company in the us

We recently redid our first floor and much of the decor came from Birch Lane! Their rug selection is especially big with plenty of reviews to help an overwhelmed customer make a good decision!!!

I inadvertently ordered the wrong kitchen island. I called Wayfair a short time later, practically begging to stop/or change the order. The rep.,said he couldn't stop the shipment; it's already gone out? I asked if he could ask a supervisor as it's only been 20-30 minutes or so- you stated delivery wasn't available until 3 to 4 weeks? Am I suppose to believe it's already on a truck? He said yes; and that I have to accept delivery at end of month and also would have to pay and arrange to have it shipped back myself. I asked if he could ask a manager; he said there is no way to stop it. It is on it's way. I was so frustrated! I later called customer service; got an outstanding customer service rep., who was working out of Upstate NY, Kayla O. She was so helpful, patient and very understanding; and was able to cancel the order for me; no problem at all! No negative attitude! Kayla should get an "Outstanding Customer Service Award" for being so helpful, courtious, upbeat and went out of her way to research this and was able to stop shipment without issue. What a difference someone like Kayla can make in an organization as big as Wayfair! That kind of service is invaluable and goes a long way!! Management may benefit by training reps. better on customer service options; it will only help your organization!

There must be some sort of "incentive" driving all of the one-star reviews. But, I am writing from my brand-new chair that arrived two days early from Birch Lane. I could not have asked for better servce!