Bloomscape Cashback

I ordered plants that were severely damaged in shipping and the nice folks at Bloomscape gave me a full credit for everything I ordered. Excellent customer service and the plants would have been lovely if the shipping company hadn't smashed the boxes and froze them!

Great experience! I did not purchase from here. But, I had a question about my first ever, Bird of Paradise. Francesca was terrific, helping me resolve my problems, even though I didn’t purchase from here?.! I certainly appreciate Francesca’s help. She could of told me to, Go fly a kite! Especially since my BOP didn’t come from them!? But, she didn’t do that! She was helpful, kind, and knowledgeable, with all my questions. She wanted photos, of the plant, plus the problem area, on the plant. Francesca, and the Grow Team, knows their stuff. Thanks you again Francesca!

We had an amazing experience with bloomscape . Our plant was delivered with care and had deep green leaves and healthy flowering. It was a truly beautiful plant. Thank you !

They sent the smallest plant I have ever seen. This is a $ 5 plant I paid over $35.00. How embarrassing this showed up as a gift. After reaching out the company did replace the plant.

I ordered a potted Christmas tree and plant stand for my daughter for her birthday. I included expedited shipping. It was not until after I paid for the order that I got a receipt from the company stating that the plant and stand would not ship for two to five days. In that same email I was told I would receive tracking information as soon as the items shipped. I never received any tracking information even though there was a link in the receipt. The cost for the paid for 2-3 day expedited shipping was $60. 4 days after the purchase my daughter received the plant stand part of the order. She never received the plant which was very expensive. The only tracking information available to me, which was the only access I had from the original receipt I received by email states that the item has been delivered which it has not -only part of the purchase was delivered. I have no idea what the status of the plant is since I have gotten no information from the company and there is no way to talk to anyone . There is no phone number to call. You can only fill out a customer request on their website which states that they will get back to you in 2 to 3 days which is ridiculous. I spent over $300 on a single purchase and only received a wooden plant stand (a day late based on the expedited shipping I purchased). And there is no way to speak to someone about the issue. I'm sure this will receive the same pat response I read when I found this website of reviews for the company- "So sad to hear about your current problem with the company." I feel very taken advantage of. I wanted to do something nice for my daughter for her birthday and I feel like this company has ruined it. On top of that I paid them to ruin it for me. It's hard to trust a company that has so much fine print. An update to this review added December 7 in fairness. Although communication with the company was very difficult due to the fact that they did not have a direct phone line, I posted several messages on their help page and did get responses. Eventually the plant was delivered to my daughter although not in the time paid for. The company refunded the delivery charge with no questions asked. And the plant my daughter received was in her words,"the most extravagant gift I've ever received." She thought it was extremely beautiful and lovely and healthy. An additional update 11/9 explaining my final rating of the company- The tracking email information for my plant actually showed up in the past 2 days -well past delivery. Obviously there was a problem with the way things were processing. I got a personal response from the company, as well as daily texts and photos from my daughter about how much she loves plant. I highly recommend they add a phone number contact and explicit information about what expedited shipping really means for a plant that is carefully chosen before shipment because their plants are clearly high quality and worth the money and time you will invest when you purchase one (or many).

Hello, I wanted to share my experience with Bloomscape. During COVID lockdown I decide to give my home office a makeover, and loved that Bloomscape had a section for pet-friendly plants, as I share my home office with a cat. I purchased an XL Palm plant, catnip, and three small pet-friendly plants. All are in my office, and all have received little care from me (In fact we've traveled for 2 weeks at a time and I'm not sure they received any water during those times). They've all survived and thrived. I've repotted two of them, and really need to repot two more, but...eh, I'm busy. Anyway, I'm thrilled with how they have survived and thrived with little care.

Expensive but good. I always wait for sale!

I received a big Fiddle Leaf fig tree from Bloomscape recently, and it quickly started to drop leaves and begin to die. I reached out to the Bloomscape customer service, and they not only gave me very thorough instructions on how to revive my plant, they gave me a coupon code to make up for the cost. Their reply went above and beyond in every way, and I can't wait to order some new plants soon!

I am very grateful for my experience. The customer service goes above and beyond. I had a plant go downhill fast outside of the timeframe and not only did they give me detailed steps to possibly revive, they offered to replace it. Very grateful

I’ve ordered a few plants from Bloomscape and they’ve always arrived happy and healthy. My most recent purchase was a White Knight Philodendron…a very rare (and pricey) plant that I just had to have! I recently noticed it wasn’t doing too well so I contacted their customer support with details and photos. Emma H. got back to me the very next day with a likely diagnosis and how to (hopefully) save the plant. Even though I was well beyond the 30 day guarantee, she also gave me store credit for the price of the plant since the white knight was no longer in stock. I didn’t even ask for or expect any kind of refund! They went above and beyond my expectations and I will order my plants exclusively from Bloomscape from now on!!