BlueBay Hotels – Coupons, Promo Codes & Special Offers (17)

Estuvimos una semana hospedados en el BlueBayGrandEmerald en Riviera Maya. El hotel deja bastante que desear, la habitación estaba bien, pero tenía varios defectos: el espejo del baño estaba con descorchones, solo ponían dos toallas grandes (ni toalla para el pelo ni para los pies ni para las manos), tampoco había secador, el cierre de la puerta que daba a la terraza estaba roto(cuando llamamos a recepción tardaron más de una hora en venir a arreglarlo), los alrededores de la habitación olían mal, a manglar según ellos, pero era bastante desagradable. En general la gestión de problemas era bastante nefasta y lenta(pedías un carrito y tardaba media hora). El spa, al que te ofrecen ir según llegas, estaba en obras y los únicos servicios disponibles eran de pago(yendo en régimen de TI). El desayuno abría a las 7 am, y en la mayoría de excursiones te recogían a las siete o antes, a este problema el hotel no ofrecía ninguna solución. También tenía cosas buenas, los buffets eran bastante variados, cambiando los platos todos los días y con comida de buena calidad, la animación del hotel era bastante divertida y tenía propuestas de muchos tipos. Las instalaciones eran buenas.

Me and my mom love this place. Very beautiful view, the area was well maintained and the weather in December was great, a little windy, so we went to the beach, went down and swam in the warm water of the ocean, since the water in the pool was cold. The food is delicious, I wish there was more choice of desserts. Very attentive and responsive staff. Both restaurants have excellent service. At the reception all issues are resolved in a matter of seconds. The only wish is aesthetic renovation and updating of mattresses on the beds. We will definitely come back in the summer to enjoy the pool services.

If you want to get robbed this is the place for you. While getting a massage, faced down, the therapist went into my wallet and took American cash. I immediately noticed when the massage was over ( I am very particular about the way I place my money) and I demanded to speak to the manager. I told them if they didn’t handle this I was going to tell all guests what happened. The manager told me to go about my day and he will be back in touch with me. He came to my room within the hour and told me he would comp my massage and also give me a 200 American credit minus whatever I would spend at the resort and also the resort VAT. He explained that their protocol was to have the therapist require me to fill out a form listing my personal belongings before my massage which she didn’t so he will hold her accountable. The next day at checkout he changed his tune knowing I would not have interaction with guests. He did give me a credit of 200 but I still had to pay for my massage. The amount of money I received back was not what she stole from me. He turned very arrogant. To top it off the front desk staff told the others in my group that stayed longer than I did that I didn’t pay my bill. If you read the reviews the same exact thing happened previously. The staff is aware. FYI- she is still employed at this resort so BEWARE.

Terrible!!!

Awful company. Booked 2x 2 bed apartments in 2020 before Covid hit at stay at BlueBay Beach Club in Gran Canaria. The hotel cancelled our booking due to it being closed but refuse to give us a refund. I have sent numerous emails, requested call backs and sent messages via social media. No one will return my calls or answer my emails. I get responses from social media asking me to email them and then I get no replies. Would never book with this chain again as I feel they are untrustworthy. Their staff need to have customer service training.

My experience with the hotel is great, customer service excellent. Staff very helpful I got the apartment I was expecting …. The staff at restaurant always smiling and helpful, food excellent above my expectations… well done to all staff that make it great to stay at Bluebayresort…. I will definitely be back …

We stayed at the Bluebay resort in Zanzibar August 2022 and the overall experience was fabulous. The staff were so welcoming, friendly and did their utmost to ensure we had the best stay. The general manager Dass was absolutely amazing at ensuring everything was perfect. The resort had lots of amenities, and the cleanliness of the rooms was first class. I would highly recommend and certainly return.

Outstanding in a nutshell. The staff are absolutely on form so helpful and thoughtful. Our cleaner/housekeeper helped my mother up as she is disabled without a second thought. The reception staff arranged mobility scooters for us and was very cheap. This place is my new favourite holiday destination. The whole experience has been fab. I love it here and yes I'm here at the time of writing this review. The food is good with themed nights.. lovely clean place very very comfortable ..

We got our bill in Tanzania shilling, but the reception gave it to us in US$ at their own exchange rate. That was an extra 31 US$ added to our bill. Thats piracy!!! Apart from the piracy we had a very fine stay. Excellent food. Excellent staff. Excellent room. Excellent beach. Excellent bar. Excellent but a little slow staff. Blue Bay Beach Resort is lying on the east coast of Zanzibar. This means that there blows a nice soothing breeze that cuts the top of the heat 29 celsius. The beach is sandy and the water warm and clean.

Great staff, Great rooms! It was our Second time there Maybe we Will return for a thirth time next year