BURST – Cashback, Rebates & Rewards

If there was a zero-they would get it. My toothbrush broke at least 6 months ago-tried to talk to someone because I only had the brush a short time-couldn’t speak to a person? Got several troubleshooting tips on their chat-nothing worked-decided it wasn’t worth the aggravation cancelled the subscription and went and got an Oral B which I actually like better-that was 6 months ago and never got another brush head-nothing. Then out if the blue after the first of the year-I get a charge at my bank and email saying a brush head is on it’s way? Again trying to call was a no go and have been emailing with “Jack” and getting the total run around. I am done with them-I notified the BBB - filed a complaint and see I am not the only one with oral burst unsolved problems -absolutely would not recommend them!

Good products; deceptive design and business practice. I added something one time for one month and the language seem to indicate that. They added it forever. Then when I tried to cancel, I kid you not, I had to click a "cancel this subscription" button more than 4 times. They use what's called a "dark path" desing in UX (Sorry, I work in UX). It's intentionally desinged by colors and placement to make it look like you are doing what you want when you are actually doing what they want. It's unethical and unneccessary when you actualluy have a good product.

Good products, but very deceptive sales techniques, by design. If you do not search for the fine print to opt out of their notorious "subscriptions", you will automatically by charged later and shipped "refills" of most products they sell, when never asked for it. For that reason, I will not order from them again.

Just a great company to deal with! Polite, courteous and prompt! Can't say enough good about them ! Charging cord was missing as I received it as a gift from grandma but 1 email later it's on its way! Thanks Burst !

Great customer service; very courteous, professional and helpful. Thank you for everything 😁