Burton – Cashback, Rebates & Rewards

Update: the t shirt arrived...they asked for MY size in order to send the correct t shirt...and they send me an Men's S :)) like dude...i'm a girl and you can se that from my name:)) I bought a snowboard jacket and used it for 1 entire week and 2 weekend, and something broke..i said that it is not o problem...i can fix it because it has the warranty...i sent and email to the warranty departament, they told me that i can fix it and send them the receipted and they will return my money (they also told me that if i send the jacket back to them it will take a couple of weeks to be fixed). I've sent them the receipted and my revolut account...they told me it will take about 10 working days for my money to be returned...after 10 day i've send them another email..they told me that the refund was denied...and they can send me a t-shirt...or i can give them another bank account...i've decided to go for the t-shirt ...they told me it will take a few days until the t-shirt will arrive (when you buy a product they have a very fast delivery)...almost 2 weeks later...no t-shirt:))

Is it just me or have their products gotten worse over the years? Have had several boards I need to replace.

Great products, terrible e-commerce and non-existent support. Ordered over 1000 Eur of board/boots/bindings, didn't receive the advertised First Chair discount, looks like only part of the order was shipped, two different pages on the account show different order statuses, no update on the rest of the order, over 4 days of no replies to emails (EU support email), impossible to reach over the phone. Very happy to use Burton products, and sad about such a bad online shopping experience with them. Upd: support responded and resolved discount/shipping concerns. Part of the order was cancelled though, due to an out-of-stock item. Out of stock after the order was placed? And the item is still advertised as available? :facepalm:

Orders easy to manage and returning a product is easy (at least a good point), now I've been disappointed by the false advertisement for a pair of gloves bought on Burton. Gloves were different than on the photo, much darker and with a different Burton patch less classy. Maybe the same model in a new version, but why is it still the old photo? According to some reviews I saw on Internet, that problem is known since 2019! THIS IS NOT SERIOUS! Also by reading the description you can think they are all made of wool, or at least that it is wool majority. It is actually made 90% synthetic and only 7% of wool! Gloves are ok otherwise, and confortable. True that they are advertised for all seasons but I was expecting them warmer still. The touch screen is a great addition (works as intended) and the main interest of those gloves actually, but overall I find them overpriced for the value of the item (moreover knowing they're made in Cambodia...). Now I also been quite disappointed about their website censoring negative comments! I tried many times to post a comment on the product especially to warn about the problems, but how funny it never appeared... (while I still received automatic email it was well received and pending). Burton seems to only publish positive comments on their website, and to ban negative comments below 3 stars.... All of this story shows a lack of reliability, and that this is not a trustworthy shop.

Autant le site est réactif et les retours faciles, autant j'ai été déçu de la fiche produit mensongère d'une paire de gants achetés chez Burton. Les gants reçus ne sont pas les mêmes que sur la photo, plus sombres, et avec un patch Burton différent, moins classe et qui fait plus bon marché. Il s'agit peut-être du même modèle de gants dans une nouvelle version, mais dans de cas pourquoi est-ce toujours l'ancienne photo ? D'après ce que j'ai pu lire d'autres avis sur d'autres sites, c'est un problème connu depuis 2019 ! Je trouve que la description fait aussi un peu publicité mensongère. En lisant la description on peut penser qu'ils sont faits de laine, ou au moins en laine majoritaire. Alors qu'ils sont en fait 90% synthétiques et seulement 7% de laine ! Les gants sont ok sinon, et confortables, mais bien qu'annoncés pour du toutes saisons, je m'attendais quand même à ce qu'ils soient un peu plus chauds. Les doigts tactiles pour écran sont le principal intérêt de ces gants, sinon un peu chers compte-tenu de la qualité globale (surtout pour du made in Cambodge...). Ce qui m'a aussi dérangé est que le site censure les avis négatifs ! J'ai essayé à maintes reprises de poster un avis alertant de ces problèmes sur la fiche produit, mais comme par hasard il n'est jamais apparu. Burton semble ne publier que les avis positifs sur son site et censurer les avis négatifs en-dessous de 3 étoiles, c'est petit et un peu facile... Dommage, tout ceci montre un manque de sérieux évident. Pas digne de confiance.

Tuotteet on ihan hyviä. Tilasin Burtonin uuden lumilaudan Radius-L, jossa on 3D kiinnitys siteille. Uudet Burtonin Scribe siteet eivät käy lautaan, koska toimitukseen ei sisälly 3D -kiinnitykseen sopiva kiekkoa. Tätä 3D -kiekkoa ei saa paikallisilta myyjiltä. Ilmeisesti ostettava toiset uudet siteet, joissa toimitukseen sisältyy 3D levy. JunkYardin toimittamissa Burton Scribe -mallin siteissä se ei tule toimituksessa, ainoastaan kiekko, jossa 4 kiinnitysreikää. Tuotetiedoissa mainitaan että "sopii useimpiin kiinnitysjärjestelmiin". No, niitä lienee kolme: 3 ruuvia, 4 ruuvia tai EST -kisko....

Mixed experience- there is no doubt that Burton's equipment is great. Contacting, via live chat is intermittently difficult as it is often disabled/not monitored. E mails go unanswered until the issue or inquiry has ceased to be relevant. The live chat answers I received were inaccurate. When I called whilst the help desk person I spoke to was lovely the information was Inaccurate. There was very little communication with regards to what stage my missing/ paused/ cancelled order was at- I had to chase them. If your "gifted" accelerated UPS delivery by way of apology for your order not being delivered because their website isn't accurately tied into their stock quantities their checkout doesn't give you opportunity to use the code or accept it. Had I known I was only going to receive 2/3rds of my order it might have informed my choice and I might have chosen different bindings had I known the boots of my choice weren't going to materialise. The replacement second boots arrived(too small) An opportunity to Exchange would be appreciated rather than having to rebuy a separate item(3rd boot order) and then await a refund for the previous returned order(2nd boot order) .. and - If you're buying snowboard boots make sure you buy a size and a half larger.. It will save you a lot of tooing and frowing!.. Arguably my fault for making the rookie error of buying snowboard boots online.... Not helped by less than slick service... Doh. Ongoing update... Ordered a pair of boots half a size up ( 3rd order)... didn't even make it to Scotland... after being 2 weeks late they have been returned to sender as parcel was "undeliverable" despite not even having made it to the country of destination... ( customs paperwork issue) must say.... quite severely miffed... so were on the 4th attempt.... UPS tracking stated the delivery had stalled at label printing... so I phoned Burton.. they said they will arrive Wednesday... wonder or wonders. A day early... They arrived... relieved , happy and they fit... what a £%^&ing palava... who says tenacity doesn't pay.. sodding Brexit....

Probably one of the worse online stores I've dealt with. I recently bought some snow boots for my Girlfriends bday. Spent the extra on deliver to make sure I had them In time. A week has now gone by without even a tracking number and still no boots. left 5 emails without reply and called several times. I brought with Burton as thought they were a decent brand but reading these other reviews seems like they are losing it.

Twice they messed up and put the billing name on the shipment name which meant the Xmas present for my girlfriend couldn't be collected, really silly mistake.

I used to live in Grand Rapids, Michigan, and at the time snowboarding was just starting to take off. I became a fan of the gear and clothes, basically the entire Burton look. Within the last couple years I purchased a number of zip up hoodies, tshirts, hoodies, long sleeves, and so on. Well it turns out that all the sweatshirts are a horrible fit and quality. I was surprised myself. A few of the sweatshirts had the sleeves too shirt. I'm 5'8, 190, so no long arms going on here. And one another pair the waist was too short. I've been wanting to leave a review for quite sometime, as i paid a decent amount of money for the sweatshirts, like $80 or more. Oh well. I feel better now. However i will not purchase another item. Would you?