Cross – Cashback, Rebates & Rewards

CROSS PENS etc. Cross is NOT out of business. I believe they had a little problem during Covid with their supplier. That should be solved soon. IN the meantime, I run a Cross Only Store on eBay and about to open up world wide on the web. Jerry's Pens, I pretty much have stock in just about everything. Check it out if you need anything CROSS on eBay jerryspens Soon to be jerryspens.com also You can also reach us as Jerrys Pens on Facebook

Sent in my 14kt rolled gold ballpoint pen for repair which I've had for many years, since internal mechanism not working to extend/retract the refill. Rather apprehensive as to what the outcome would be given some of the previous reviews about customer service. I can only say that I found turn round time excellent with the pen back with me one week after being received by Cross. Repair done under perpetual warranty guarantee and no charge made. Many thanks.

I received very good customer support with replacing a pen. Above and beyond my expectations. Thank you so much!

All of the negative reviews have merit. I experienced all of the same issues but Jennifer Lacasse the Director of Global Marketing & Customer Experience did in three days what others could or would not do in 3 1/2 months, she had my old pens returned to me. Cross needs to hire more employees of Jennifer's caliber, employees who appreciate their jobs and realize that satisfied customers put food on their families table. If you don't want to work, stay home, don't bring your company down because you are worthless. Cross has had a very good reputation for many years and sells quality products. I hope they regain the trust of their customers.

It’s easy to focus solely on the negatives. From my perspective, AT Cross honoured their commitment to repair a pen of mine that had seen some years’ service. They, after changing their repair policy, did supply a replacement. Much to their credit in this day and age. Yes, it did take some effort on my part, and with the help of customer focussed staff, Jason Reis. Similarly, when purchasing Sauvage Special Edition pen, Ralph Adams was key to a quick sell. So I would echo, some of the comments below, but I do praise the staff for their support. I do hope whatever is causing their issues to be resolved soon. I suspect the market for pens, especially fountain pens, is a challenge. I appreciate fountain pens aren’t to everybody’s preferred choice. But, I have to say, my replacement Townsend - Baily Style special edition, is very stylish and a good writer. Of the pens in my collection, including some expensive brands, the Sauvage special edition stands against the best, and the other Cross pens are good value, in my opinion at least.