Cuddledown – Cashback, Rebates & Rewards

I ordered online. Cuddledown let me order and pay for a King quilt and 2 standard shams. The order arrived: 1 king quilt and 1 standard sham. Now what am I supposed to do with 1 sham on a King bed? So I call customer service. I was told the shams were no longer available. WHAT??!! They sent an incomplete order that cannot be completed and expect me to be happy about it!!! Cuddledown obviously has no knowledge of or control over its inventory since allowed me to order 2 shams online. What a rip off! The incomplete order they sent will be returned in less than 24 hours of receipt. So now the second rip: 4-6 weeks to receive the refund of just less than $200. Trust me, I will be watching. I WILL NEVER ORDER FROM CUDDLEDOWN AGAIN. NEVER.

Cuddledown VIPs ripoff racket totally got by me. The amount they charge EVERY month is just high enough to slip under the radar on the credit card bill but adds up quickly. Run away and do NOT join.

This company has good products but is a nightmare. Customer service is handled by people whose grasp of English is minimal, and I have never been able to resolve any issues with them. The so called rebate program is a total fraud and shoul be prosecuted. To get the rebate requires proof of order date yet the confirmations are undated and CD refuses to accept the date on the confirming email. AVOID AVOID AVOID.

My order never arrived. The customer service rep said it had been cancelled, although I had never been notified. She said it was cancelled because the billing address was wrong. Seems they didn’t realize that DC and District of Columbia are the same thing. Once we straightened that out, I was subjected to a long, aggressive, repetitive sales pitch for some sort of loyalty or discount program supposedly involving Walmart and other stores. I firmly said “No I don’t want it.” So she started the pitch all over again. It really felt like a colossal scam. I will be checking my credit card bill carefully.

Ordered a comforter and pillow shams on March 19, 2023. Received both shams as promised and a $40 shipping charge...ouch! April 1, 2023 called to inquire on the status of comforter. Was told it is back ordered 3-4 weeks. Asked why there has been no communication to this new status, and I was given an apology with a $5 concession shippung discount. While inquiring as to the $40 shipping fee, I was told that I prepaid for the comforter as well. Then I asked how the $5 concession discount was truly an inconvenience discount? The customer service agent didn't reply. Instead the phone line went dead. Beware!