Cultures for Health – Cashback, Rebates & Rewards

Offered a discount then did not give me a discount and charged me for delivery. Customer service is non-existent and is terrible. Got the kefir grains and they are not working and are taking forever to produce kefir. Im about to throw them away and ask for a refund or place a stop payment with my bank.

Cultures for Health used to be a reliable go-to for me whenever I needed any kind of culture. However, I recently purchased their $35 inactive kit for brewing Kombucha, assuming it would work like sourdough, only to discover that dehydrated scoby is unsuitable for Kombucha brewing and that starting with vinegar, which was included in the kit with instructions to use, is not advisable. Despite explaining my issue and concerns to their customer service via email, including that I had followed the instructions for a month, instead of the advised 3 weeks, I received a curt reply apologizing and offering only a half-cost gift card, which I found insulting. When I followed up, they refunded me the full amount, but my trust and loyalty in the company has vanished. The company no longer meets the high standards it once did, and I can no longer recommend using them. If you do choose to use them, I strongly advise against trusting their instructions and instead conducting your research to determine what is appropriate for your needs.

They have good product, but they skimped on customer service--and with a dynamic product that beginners might be using, and have questions about, and need help with, that was not a good decision. Their site claims to have "live chat"... oops, it's never available. Their site has a phone number for customer support... oops, you have to leave a message--and you don't get a call back! You resort to their form, but they don't address your questions sufficiently. They just don't care--and again with a thing like culturing food that's not a good recipe.

Ordered a kit for Mozzarella and Ricotta and the instructions booklet did not have instructions for Mozzarella or ricotta.

Have been brewing kefir for years and am very happy with this company.