DOROTHY PERKINS – Cashback, Rebates & Rewards

I ordered a Dorothy Perkins dress via Debenhams,it’s wasn’t any good so I sent it back 3 weeks ago . The trouble I have had getting my refund ,it was supposed to have gone in my bank on the 26th October,nothing. I have sent numerous emails,messenger txts and you get the same automated response back , no personal replies. They’ve now said wait until 1st November,sorry it’s my money !!! I doubt whether it will show on my banking, there will be hell to play if not .There’s not even a phone number to contact them ,just automatic generated messages!!! Once I have eventually received my refund,I am deleting the App and never shopping with Debenhams/Dorothy Perkins and I shall put the word out to others too

Great fast efficient friendly contact with Karla today. Problem addressed and dealt with perfectly. Alot of companies out there should take a leaf out of Dorothy Perkins customer service excellence. Thankyou Karla x

My query was answered very quickly and the customer service advisor was very helpful.

Waiting for a refund from item returned over 2 weeks ago. Messaged DP all dealt with very swiftly by Christian L.

Ordered a pair of shoes unfortunately they did not fit but return process was simple and I was refunded. I will order again as I have had some very comfortable shoes from DP in the past. Thanks