DreamCloud – Cashback, Rebates & Rewards

Purchased the premier rest. It is as hard as a rock. Causing me sleepless nights and body aches. The return policy is not what it seems. They make it hard to return and it is not a good mattress. I own a leesa and serta Icomfort and this mattress is garbage. DO NOT BUY!

Update: Once I contacted DreamCloud customer service, they were great. I had to send some photos to show that my mattress was undamaged, and they responded quickly with information for the pickup. I had a couple more questions, and they responded promptly each time. ~~~~~~ The mattress I received was supposed to be firm, but it collapses at the edges, so you have to stay in the middle. When they asked for a review on their website, and I gave this review, their reply was that their customer service would be in touch with me. Nothing. Nada. Zero. Empty promises.

Purchased metal moveable bedframe a couple of years ago for my 87 yr old mother. It worked approximately 10 times- which is what i have read from other people. I called the company to see if they had any suggestions, not to get my money back, as it was no longer under warranty. Just to ask.."could it be the cord", etc. They wouldn't even talk to me or give any suggestions. This thing was 1500.00 and worked TEN times. Terrible terrible customer service and crappy products. Also, if you go on their website, all you see is 5 star reviews. They don't allow the real reviews on their site.

ORDER # D-12630766 ORDER DATE: AUGUST 8, 2022 Order Summary Shipping: $0.00 Discount: 600.00 Tax: $140.08 Total: $1838.08 Order Details The DreamCloud Premier - Twin XL Price: 1,299.00 999.00 Qty: 1 The DreamCloud Mattress - Twin XL Price: 999.00 699.00 Qty: 1 note: these discounts are totally fake, these were twin mattresses for the already overinflated prices. On Aug 8th I placed an order for 2 mattresses against my better judgement. The sales person was very convincing even after I told him 14” mattress would be too high for me. He told me to try them and that I could easily return them, before 365 days, which was the first lie. After 1 week trying out the mattresses, I called them and asked to return them. We are senior citizens and neither I nor my husband could get on the mattresses without help, they were, as originally thought, too high for us plus they caused my husband to start having back pain. To my surprise, the rep told me I had to use them for 30 days before being allowed to return them. I didn’t think that was true, so I called back on next day and was given the same information. The agent told me she would give me a refund if I purchased the replacement mattresses from their partner, which offered even higher prices. Note I paid $1,000 for a twin XK already. SO BASICALLY. IF YOU PAY EVEN MORE, I WILL HELP YOU. So I waited 30 days and marked my calendar to call them on 9/12. On this day I explained they were too high and gave my husband back pain, so the agent asked if I wanted to purchase an extra padding. WHAT? TO MAKE THE BEDS EVEN HIGHER? And also some crazy deal for $150 so my return would be voided? WHAT???? Finally, they initiated my returns and I had to painstakingly take pictures of all angles of the mattresses cause if they found any dirt or stain or irregularity, the return was voided. Keep that in mind because they may end up in your bedroom. Days later I received an email stating 1 of the mattresses was going to be picked up. ONLY 1. HOW DUMB IS THAT? After calling again, several times and communicating with the pickup people, only 20 min prior to pick up, they authorized the return of both mattresses. WHAT WERE THEY TRYING TO DO? ONLY REFUND ONE? MY ORDER SUMMARY ABOVE STATES 2 MATTRESSES, WHEN DID I SAY I ONLY WANTED TO RETURN 1? Finally they were picked up on 9/20 on 9/21 I received the email below: Your refund for order #D-12630766 has been processed to your original payment method for a total of $1081.41. We aim for first-in-class service and hope to serve you again in the future. WHAT THE HECK!!! CAN THEY NOT DO MATH? THEIR ORIGINAL PLAN WAS FOR ONLY 1 MATTRESS TO BE PICKED UP, SINCE 2 WERE PICKED UP THEY DECIDED TO ONLY REFUND ONE ANYWAY? How incompetent. I called AGAIN and asked for a supervisor, which the agent refused. Are they penalized for that? Are they afraid of their supervisors? I had to go through the story for the 6th time!!!!! How ridiculous is that? After that call I received 2 emails: I'm happy to report that your refund ($1,838.08) was processed on the 20th of September. FINALLY AFTER 6 WEEKS. I don’t care if they split the order in 1, 2 or 10, I placed only 1 order for 2 mattresses and received confirmation of the same. End of story, paid for all, refund for all. I consider this a NIGHTMARE. That’s why I titled the message, NIGHMARE WITH DREAM CLOUD, change of name would be appropriate because this was far from a dream. I told them I needed the refund in order to purchase other mattresses but they don’t care. I ended up paying interest because I had to purchase mattresses we could easily get on and ones that would not cause back pain. Luckily for a fraction of the price. Waiting 40+ days was absurd, they just didn’t want to refund the money and sales promises a bunch of lies. They don’t care for their customers. End of story. If they truly donate them to charities (I doubt it) I suggest we all purchase them and return them so at least the so called charities would benefit, but my guess is my mattresses probably ended up in someone else’s bedroom.

I purchased the king size bed which ended up being two twins… the beds themselves are very comfortable but the two separate beds are not practical. There is a big gap. I did call in and was sent a wedge to be place between the beds and a mattress pad (free of charge) It is a whole lot better but still not loving the gap. The bed frame is sturdy and it’s nice to be able to lift the head and the best thing ever is the bed vibrates and has USB plug-ins. Dreamcloud does offer a Emergency Service responder discount which is greatly appreciated.