epicwater FILTERS – Cashback, Rebates & Rewards

This is an excellent filter - well-designed so the tap is low down and the water doesn’t sit at the base like some other filters. Easy to store and to use.

This company started out strong, but just like everyone else, I had issues with filter replacement program. They were quick to charge, but failed to send. Emails to customer service were promptly answered, however after I was promised my order would be sent soon (the delay was due to launching a new and improved filter), and 1 month passed, I ended up canceling my subscription. I really like my Nano, so I'll try my luck through Amazon - fingers crossed!

I would avoid ordering this until they improve their customer service and replacement filter programme. The jug is good and seems to work well, however their customer service is quite poor. I signed up to the replacement filter programme and my filter was supposed to arrive months ago. It never did and every time I've reached out to customer service they just say it will arrive soon. Looking at other reviews, I'm starting to wonder if they are just trying to get people to spend money on the jug, even thought they know they can't fulfil filter orders. Really frustrating as it otherwise seems like a great product.

The Outdoor bottle filter, 750 ones, are not working. I felt like I just got scammed when I bought a $128 worth of it too.

I am very pleased with the water filter but not so much with their filter replacement program. I just got a refund for an unfulfilled filter order that I had placed almost three months ago.