Estee Lauder – Cashback, Rebates & Rewards

Exquisita las cremas, también compré oferta Cyber, no creo que sea culpa de la tienda hacer pedidos a última hora; debo decir que son pequeñitos los envases, pero las cremas son muy agradables, se nota una mejora en la piel, un aroma maravilloso, debería haber alguna con efecto botox, más económica. Bueno ahora tengo muchas cremas, la intense resset es espectacular, altiro mejora la apariencia del contorno de los ojos, los estoy disfrutando al máximo mis cremas y mis regalos que llegaron, son exquisitas!!!

Wanted to express missive thank you and a my gratitude for theses special ladies' Tracy and Charlotte at Peter Jones Estee Lauder counter ,professional service the way they went above and beyond helping with products and the level of information, product knowledge outstanding Many thanks Diana

This is one of my favourite cosmetic's brand ever. Never had a problems before but, it was a bit frustrating with my recent order, as I had to contact customer service few times in order my problem to be resoled. I spent quite long time to contact different departments and wait to resolve the issue, and finally I have my order in full.

I have used Estée Lauder anti-wrinkle creams and serums for a good few years now! I’m approaching 40 now and I still get asked for ID! The serums and creams are divine! They make your skin feel so much more plumped and nourished! I’ve even brought two of their face washes to compliment the products I already use! I am literally obsessed with Estée Lauder! I have problem skin, acne prone but very dry! Estée Lauder were the only products that seemed to help/agree with my skin! I’ve tried Elemis, amongst others! But nothing compares to Estée Lauder! Even the packaging is aesthetically pleasing! I have them all out on my nightstand on show! They look expensive and feel expensive on your skin! You only need the slightest bit of product too which makes it cost effective! I once needed to ask a question so went on Estée Lauder’s online web chat! The lady helping was polite very courteous and very efficient! I also have branched out into using their make up now! The double wear foundation is the best foundation I’ve ever used! It stays in place all day and doesn’t leave me a greasy mess or stick to dry skin patches! The concealers are great full coverage! The gold mascara is extreme! Very vivid black too! Easy to remove and doesn’t break off your lashes!

UPDATE: Estee Lauder has resolved this to my satisfaction. It's too bad that the original customer service rep wasn't able or willing to help me. Before placing an online order for foundation, I called Estee Lauder and spoke with a customer care rep to find out what foundation color will match my original Estee Lauder foundation color that I have purchased for years, since they made some changes to the color names. The rep provided the new color name of my foundation and told me that it is a match to my original color. I was also told that they accept returns at any time, and the return policy that I viewed on their website supported this info. I went ahead and purchased two bottles of that foundation color. I received my order and did not open one of the bottles until several months later, since I assumed that it was the right color, per the customer care rep. And because I knew there was no time limit for returns, I did not hurry to open a bottle to check the color upon receipt. However, when I finally opened one of the bottles of foundation, I compared the color to my original bottle, and the colors were totally different. The color does not look good on me. I only opened one bottle out of the two. Since I needed to return these two bottles, I called Estee Lauder and spoke with a rep who told me that he cannot do a return of the foundation, because he said I only had one year to return these items prior to the updated return policy on 11/22/2022. I read the rep the return policy on my receipt (see below) as well as the policy on the website (see below), but he still said that he cannot do a return. I cannot find any info on the Estee Lauder website which states that orders placed prior to 11/22/22 can only be returned if they were placed within one year of that updated policy date. RETURN POLICY THAT IS PRINTED ON MY RECEIPT: “ONLINE GUARANTEE. If for any reason you are not completely satisfied with your Estee Lauder Online purchase, simply return the unused portion for a full refund. If you prefer, you may exchange* your purchase for other Estee Lauder products.” RETURN POLICY THAT IS CURRENTLY POSTED ON THEIR WEBSITE ON MARCH 27, 2022: "Estee Lauder Online Return Policy. Return policy information for orders placed prior to 11/22/22 below: Your satisfaction is important! If you are not happy with a product, we offer free returns on eligible items. Only products purchased at EsteeLauder.com may be returned. Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Click here to initiate an online return and generate a prepaid return label (no printer required)." Estee Lauder: I am requesting that you please honor your return policy that you had at the time of my purchases (no time limit). I would not be in this predicament if your customer care rep did not give me the wrong foundation color name. At the time that I received that order, I was not considering a return, since I was confident that I had ordered the correct color. I did not realize that the foundation color was incorrect until after I opened a bottle months later. Thank you.

Wow! Poor customer service is not the case for everyone. I really appreciate the service I have gotten. This is my third order, ordered Cologne for my husband to. The order was absolutely correct, delivery was very prompt, in fact I was surprised in some of the orders just how fast they came. A little confusing for me with the free gifts and loyality requirements but I am not real savy on the computer. They offered me these items but I needed to look closer It has been 18 years since I used these products and now that I have found them again I am so excited to try again. So glad after years of hunting I found the White Linen again. Thanks Estee Launder!

Had a problem with a product and it was dealt with effectively and quickly. Very professional yet friendly. Great customer service

Ive been using estee lauder products for years and absolutely love them.im a 74 year old woman soon to be 75 and i use extended wear makeup.On an almost daily basis people stop me to say how beautiful my makeup is.i always say its estee lauder darling.i tried sending an email to estee lauder company with photo attached but it couldnt be sent.I love all estee products and would never change.i think i look my age but most people guess my age at 50s or 60s.

Received the most incredible service at the Estee Lauder counter at Fenwicks London today (11th Jan @ 6pm). I don’t usually leave reviews but I've never had such great customer service. Thank you so much whoever you were!

Important update to my previous review of Estee Lauder on Trustpilot. After being asked to submit further information re the earlier review on here our purchases were reordered and our order arrived promptly. My mum has today received a lovely complimentary gift from you which we were not expecting. I'm extremely grateful to receive mums order and gift which has made her day, Thank you for listening and acting accordingly Estee Lauder.