Fiorucci – Cashback, Rebates & Rewards

Great customer service - unfortunatley one of my items arrived faulty. The customer service team replied promptly and the matter was quickly rectified over email. I also sent an item back which was a bit big and the refund was issued quickly. I've ordered a few times from their website and the items arrive quickly which is always a bonus!

One of my favorite brands. So in love with the angels. Always a good service.

I ordered some stuff on 01/04/2023. Then I had received e-mail from fedex about my package was delivered on 04/04/2023. But neither I nor my husband got the package. After that I got in contact with fedex then fedex suggested to contact Fiorucci. On 06/04/2023, I communicated Fiorucci customer service, Laura helped me during the process. And today my issue was solved and my package re-send to me and received it today. Thank you Laura 🫶

Laura was great help in tracking my order after a confusion with Klarna that led to the order not being processed. A few days later my package had arrived. Great service and great help

I ordered a couple of things, including a bag, but unfortunately, the bag had some small marks on it and wasn't delivered with any protection pouch, just wrapped in plastic.As a brand that aspires to be high fashion,I was disappointed with the poor visual experience that they provided.I think its important for brands to provide their customers with a high quality experience,not just in terms of the product itself, but also in terms of the delivery and packaging.