Forever New – Cashback, Rebates & Rewards

Have ordered their dresses before via John Lewis and had a good experience. However, ordered a dress on their website to receive an email 2 days later saying it was out of stock. Had to return some other items in the order but returns aren’t free and it cost me £10 at the Post Office. For the price of the clothing (dresses £69-£100) I’m disappointed that this was the case. If I’d read the returns section on the website before ordered I would have realised this and won’t be making this mistake again

Ordered a dress with the 15% off for new customers, as soon as it was ordered they advertised 20% off your next order. Thought this was firstly a bit cheeky when you’ve just ordered something for £100 - it doesn’t make you feel good about what you’ve just purchased if it’s thrown in your face you could have it cheaper. Secondly how much are these products worth if you’re giving discounts with every order? Sale items go from £100 to £16 and looking at other reviews it’s not great quality. I messaged them straight away after the order, and received a patronising response, decided to cancel the order as paying £100 was obviously a con - they conveniently took days to answer this email and then said it was too late to cancel. Overall seems dodgy and cheap stuff being sold for more than it’s worth.

Avoid using their website to buy anything from Forever New! In less than a month I ordered two different coats. In both cases I had to chase them because I did not receive the item or an email saying it was at least shipped. 7-10 days after purchasing the items I got an email saying that the item was not in stock!! Do not buy from them, do not waste your time and money and buy from other online stores. In the UK other online shops which are reliable sell their products Zalando, Fenwich and John Lewis!

Ordered a dress in the sale. Received an email to say it was dispatched within a few days, but two weeks from my order no dress arrives. I contact them via email to ask where my dress is. A couple of days later I get a response saying there is a technical issue with their distribution partner which they are looking into. I then get a further email to say they have decided to issue a refund, with no explanation as to what happened to the original dress. 10 days later since my first email chaser, I have no refund. I contact again and am told the refund will be put on priority and should be received in 7-14 days. Days later, still no notification of a refund. Why does it take so long to issue a refund for something they are clearly at fault on?! Also, what is the point of the existing customer service contact if they cannot process these things for you. They even had the cheek to suggest placing another order. Given you couldn’t get my very first order correct, what on gods earth makes you think I would waste my time and money again? My advice do not bother with this website, as their customer service is shocking!