Fredericks of Hollywood – Cashback, Rebates & Rewards

I placed a large order of approximately $500 because I was unsure of sizing. I kept most of it but did try to return a small portion of items. It was such a hassle. They would not provide a return label after several contacts and even deleted access to my account. Paying return shipping on my own to California was hardly worth the exorbitant expense. They do this sort of business tactic to prevent you from making returns which will not be worth it to you on a cost/benefit analysis. I will never purchase another item from them and I’ve been a customer for many years. This unscrupulous practice has only recently begun. Beware!

zero stars returned a bra that didn't fit and paid my own shipping as they charge more than usps (can we get a class action going here for their thievery?). item was scanned at drip off but they were closed and not rescanned the following business day. even though the package contained a packing slip with barcode, they REFUSE to refund me.

They sent me a text letting me know something I was interested went on sale, so I purchased a few things and I clicked on my size and after I paid I noticed on one of the items, the size changed 3 sizes smaller, yes my size was available and I clicked it. And there is no way for me to contact them to have them help me before they even pack my shipment and fix it. Now I’m stuck with something I can’t even wear or spend even more money on product and shipping. EXTREMELY unhappy!!! Won’t buy from them anymore!

Refunds are impossible to get. Months of asking and they admit they lost all of their customers' order information and offer store refund or PayPal credit. They only respond through email as well. It's really terrible. Still waiting for my refund in form of PayPal credit, well past the "14 business days" they promised. It's June and my order was for Valentine's day for reference on how long it takes. This amounts to fraud.

Ordered hundreds of dollars of lingerie. Returned some items and as of today have not received a refund and it’s been 6 months and it’s still in pending mode. I emailed them several times but get this computer generated email that doesn’t provide a specific status because it’s generic So very disappointed