Golf Galaxy – Cashback, Rebates & Rewards

The staff at GG are great but the company is trash to deal with. I placed an order for some new clubs, something I have never done before and going through GG couldn’t have been a worse experience. I ordered the clubs online because I wanted to make sure my specifications were imputed correctly. I paid for the order with my debit card (because this matters) and all was good. My card would be charged upon shipment per GG’s policies but this is where things went drastically wrong. My order was placed on Feb 5th, order shipped around the 14th/15th from titleist. I received the he updates of shipments from UPS stating they have been shipped and on the way. I checked my bank account and the money left, everyone was paid and happy, or so I thought. My clubs arrived on the 22nd and I couldn’t have been more thrilled, splurging on something I’ve never done in the 23 years I’ve played golf. Fast forward to March 5th, I woke up to an email alert stating that my checking account was over drafted. GG decided to charge my account a month later after the original purchase was made! After speaking with a customer service manager and explaining my position she agreed that GG was in the wrong and I should be refunded the amount I lost due to errors made on the company’s behalf. Fast forward 2 months later my money was never refunded, I’ve called several times and no one returns my phone calls or request of a follow up. For a company that makes millions and millions of dollars I was told that because I used a debit card, this was the total reason why everything went wrong. In the world of 2023 where we can pay with a fake currency or send electronic transfers without delay, using my choice of payment is the reason why they could charge me at some random time and not when the clubs shipped as per their own policy! This is how they will treat you, the consumer looking to splurge on a purchase that maybe a once in a lifetime thing. I find it extremely disconcerting that a billion dollar company will have an issue with any form of payment that they accept, but when I payed for (custom) wedges a month earlier, there were no issues. GG made an error and refuses to own up to it and will screw over a customer that has been very loyal to them. I will never recommend shopping with GG or Dick’s Sporting Goods as they do not care about the consumer. If you do shop with them, be forewarned that this could happen to you and no one from their office will care about the predicament they put you in.

What a disappointment...!! At first, I was excited because I was looking forward buying a new driver. Only to find out I cannot use their simulator (new policy). I was told in order test any products you need to rent an area. I simply put it away and went to PGA Superstore, where I test and bought my Stealth driver :) To management, do you really believe those that want to purchase a club is going to rent an area first, and then buy. C'mon guys! You're smarter than that.....

I worked with Nathan at the Roseville Golf Galaxy today to fit two clubs my boyfriend bought me for Xmas. He was super helpful and knowledgeable.

well what happened to Golf Galaxy, used to be a very good customer oriented store. but when it got gobbled up by ...... the customer service is really horrible. as seen in the reviews. they won't be around long..who's gonna take their place, waited and waited and waited for a rep to help me...finally I decided they don't deserve my business.

I went to Golf Galaxy to find a new driver. An employee helped me hit several demos on the Trackman and told me the XXIO driver was by far the best driver for me. I was hitting everything in the fairway and 50 yards longer than my current driver (which I also hit on the Trackman). I paid $700 for it. I took it to the course and it was a disaster. The ball never went over 150 yards and was going all over the place. Completely different from the Trackman at the store. I took it back to the store without a single mark on it anywhere and they would only give me $223 in store credit for the $700 driver in new condition.

I've had sort of a mixed experience with Golf Galaxy, both in person and online. So, it was interesting to come to Trustpilot and see that some others have experienced very similar issues having to do with customer service and shipping, specifically. Here's my tale: IN PERSON: Went to the closest GG, which is about 2 hours away, because I wanted to hit with the two sets of clubs I was considering. They had the Taylormade set, but not the Cobra. That's OK... nobody has the Cobra in stock. They were crowded, and customers seemed to be using the bays as free Top Golf, just hitting ball after ball with no staff monitoring them. Not the company's fault, I guess, but when I stopped an employee wandering around and asked how to sign up for a bay, and about testing clubs, he seemed kind of confused and disinterested and said to just pick one and hang out waiting my turn. I was ready to leave after that encounter, but my wife insisted since we had driven all that way that I stay and hit the Taylormade set, so she went over and grabbed a young guy who got us into a bay and actually spent quite a lot of time having me hit some clubs and giving me advice on flex, loft, etc. He even measured the loft of the sand wedge to tell me how many degrees it was. I thanked him, but we left without purchasing because we couldn't use our discount in store, only online. ONLINE: I ordered the Cobra set after all and used our discount. It shipped the next day and arrived at my local FedEx (which is also two hours away) one day later, and here's where FedEx steps in to screw it up. AS USUAL, it took this FedEx another 8 days to deliver my clubs (they do this even if one pays extra for next day delivery). OK, not GG's fault, but I wanted to start my complaints with them to make sure they knew that FedEx wasn't doing them any favors. I was able to immediately chat with a human online, and though she was a bit stiff and scripted (who isn't these days?) she ultimately offered me a $100 discount on the clubs even though the delay was FedEx's fault. So, I would rate that customer service pretty high. I then ordered a batch of on-sale golf balls a week later, and once again FedEx got hold of them and IS STILL sitting on the delivery 7 days after they arrived at the FedEx warehouse. Once again, I notified GG via chat, recommended they start using UPS instead of FedEx, and got $10 refunded even though FedEx is the culprit. So... I'm torn. Whether or not you get treated well in the store (and I've been back once again and got the same mixed reception) seems to depend on who you talk to. Ordering online, at least from my location, is guaranteed to take 10+ days to arrive, but GG is good about taking responsibility and cutting me a deal to ease my frustration.

So it has been about 2 months since I made 2 seperate orders. Both orders still say shipped (have for well over a month), I have emailed them asking for status and NOTHING!!! Customer service is NOT what this company does! Stay away!!

Signed up for Trustpilot just to write this review. So I ordered a number of golf clubs which were dispatched in two shipments (standard shipping). They arrived at the destination FedEx facility on time but have been (and still are as I write this) stuck there for 2 weeks now. Since I'm physically outside the US, I haven't been able to resolve the issue with FedEx despite phone calls. I then reached out to Golf Galaxy hoping that they would help sorting things out with FedEx, they immediately offered to reship by 1 day shipping at zero cost. The shipment was sent on Saturday, and was received on the following Monday. This just goes to show how the business cares about its customers. Thank you Golf Galaxy!

Went in the store first to use the simulator and see what driver I needed. The staff was helpful and I ended up ordering the new TaylorMade M3 driver. Happy with the packaging it arrived in and club works great

Great company with an excellent sales staff. Very helpful. Selection was good, but I'd like to see more golf shoes/clothing in stock. Maybe a different variety. But other than that, an excellent place to poke around and see what's new. Always great deals and comparable to most online sources. Guy named Joe in East Hanover helped me and made me a customer for life. A great help, laid back dude and full of knowledge. Really helpful, especially considering the master's was about to start.