IncStores – Cashback, Rebates & Rewards

Katelyn has provided above and beyond customer service! I have had to reschedule my shipping date not only once, but twice now due to construction timelines getting pushed back. Each time Ive requested the shipping date change, Katelyn has been prompt in response and her communication has been clear and concise. The real 10/10 moment was when she sent me a follow up email on a Friday, just to simply update me before the weekend came. I appreciate all of her help!

Although it took several phone calls and online chats plus 9 days before my merchandise finally arrived AFTER I received an email saying it had been delivered to my home, to the company's credit they very quickly responded to my complaint and generously refunded me the shipping charge so, as they say in Australia, "good on them." Mistakes happen but I really appreciated the good customer service.

I ordered crash mats from RubberFlooring Inc in March for a parade, but there was an issue with my payment, so it delayed my shipping. The staff called me to make me aware of the situation and quickly settled my issue to ensure that my package arrived on time for our event. I'm so thankful! Great customer service, responsiveness, and products!

Great product and even better customer service. Katelyn was polite, respectful and did everything she said she would do. That is all I can ask for in a company. Thanks Again!!!

Marcel called me today 3-3-2023, Friday with he and his teams recommendations to the problem I've been having with my flooring tiles buckling over and over. We've been messaging now for over a month and finally a remedy has been made and it was a pleasant exchange today working with Marcel who was very professional and listened to my concerns. I thank him. I will let you know how things go using the roll flooring. Thanks, John