Intermix – Cashback, Rebates & Rewards

Horrible experience !!!! Didn’t accept my return from the store in LA, because they think a tag been re-attached. Item is bad quality, very wrinkly and not fitting properly- I don’t want it. Do not recommend! Bad customer service. I’ll never be back.

I don’t even want to give it a star. Returned a dress in December but they only approved an exchange. Everything I wanted to was out of stock or didn't have my size. The buyout happened and with an announcement they returned the damaged dress. I have tried contacting them for months. I finally heard back with an apology email sating that they will only honor returns of purchases made at the end of March and on.

I bought a dress for my wedding at Nordstrom and then looked online and found it at Intermix for $200 less than I paid. I immediately bought the dress so I could return the the other one. After I placed the order, I read the reviews here and was scared I made a big mistake and would lose money. However the dress arrived quickly and was exactly what I ordered! Maybe I was lucky but I have zero complaints!

I recently made an online purchase since my local store was closed due to COVID. I already know my designer's sizing so trying on was not as much of an issue as it would normally be. My order arrived about one week later than originally stated, but all else was up to expectations. I understand during this time shipping may be delayed, but the company should say so on it's website when placing the order to set realistic expectations.

Purchased a pair of APL shoes for a really good price! One star down because $10 shipping for a pair of shoes that took over 2+ weeks to arrive is just not OK when other retailers offer free shipping and the the item usually arrives 7-10 business days. Would love to shop here again if they offer free shipping.