J.Crew – Cashback, Rebates & Rewards

Generally love the quality of J. Crew's items. Occasionally an older version was a better quality but overall, very happy. The sizing is good, too, true to size. I really appreciate the ease of online ordering and having items delivered to a store. I live abroad, so that's the easiest option for me. I also love the ease of either returning or exchanging items bought online, just drop into the nearest store. Never have had a problem. And I love that they ship to Europe :)

I sent an item for return that was received by them (per UPS tracking) on 12/5/23 and I still have not received my refund. I have emailed multiple times and each time it's a different version saying that they are "working" on the return and I will receive an email when it's processed. There is no proactive communication from them regarding the situation. I have asked for a check to be sent to me instead of a credit to my original form of payment, but they seemed to have ignored that request.

After having a disastrous order with Hobbs, I had to spend $180 to ship back all items. I also went online to JCrew and ordered 2 sweaters and a Chocolate Umber Herringbone blazer. First, let me say its like night and day. The service at JCrew was 100 times better. I should have stuck with them in the first place. They have been my favorite since high school. The blazer from JCrew came with a hanger in a plastic garment bag to store the garment until I get a permanent garment bag. This blazer is made of 100% British Wool from Moon for less than what Hobbs charges. The weight of the fabric was considerably more robust and it came with a pocket on the inside. This is effortless luxury that is affordable and great quality at its best. I expected to get my orders in January but they rushed everything in time for Christmas. I am so happy with my order. Moving forward, I’ll get most of my suits from JCrew.

I received my package promptly and got some regular updates on where my parcel was. The only issue is that my parcel came opened, I believe the tape wasn’t strong enough. Somehow nothing was missing so I guess I got lucky.

I literally have never had a problem with service or quality in this company. They are amazing! 😊