Jo Mercer – Cashback, Rebates & Rewards

Me and my girlfriend purchased 4 pairs of shoes at a cost of near $1000. Within the first week one pair had to be returned because it broke, a few months later after only wearing them a dozen times 2 lots totally fell apart, the shoes couldn't be replaced due to stock, and refund wasn't an option as there was a deal on so they would only give refund for 3/4 the cost. After asking them to repair the shoes which they happily obliged to even tho it was very inconvenient as we don't live near a store the 4th pair have now broken!!! This is not acceptable in any way for the price paid. I've had kmart shoes that have never broken. I will never buy from them again and suggest you don't!!

A number of people have asked Jo Mercer shoes where their leather comes from considering they get their shoes manufactured from China. Hopefully more people are becoming aware of the despicable and horrific cat and dog torture and killing for their skin which is used in the manufacture of shoes, gloves, belts, wallets etc. in China. There has been no response from Jo Mercer in any of these queries via any platform that I have seen. They are happy to respond to all other questions but not the question asked if the shoes are made with dog and cat leather!!!! We want answers Jo Mercer! Are you using dog and cat skin to make your shoes that are manufactured in China?? We deserve to know the truth. Please answer so we can be sure we are not supporting this despicable torture. Beware consumers what you may be supporting! Silence speaks louder than words.

I bought two pairs of wedge sandals in late April 2022. Wore one pair maybe 20 times maximum over a 5 month period (and mostly to work to sit at my desk, or out to dinner etc) and the sole has snapped in half. I’ve worn the second pair less frequently, maybe half as many times, and they are starting to snap. These shoes retail for $190 each. Ridiculous. I’ve never had a pair of shoes from them that has lasted more than a few months before they start falling apart. Never again. Yet to take them back to complain, but based on similar experiences people have had on other review sites, I’m not hopeful. Credit note is useless to me. As if I’d ever buy anything from them. Watch this space…

I placed an order online for 2 pairs of shoes and stupidly chose click and collect from the wrong store. I was in a rush as I needed one of the pairs for that evening, so I drove to the Castle Hill store which is my closest, and explained what had happened. The staff member that helped me was so relaxed and more than happy to help me fix up my stuff up. It was no issue at all, I had the shoes in my hands within two minutes and she was on the phone sorting out the second pair getting sent out to me. She was an absolute pleasure to deal with and such a great customer service experience.

Great products and fast delivery.