Jucy World – Cashback, Rebates & Rewards

Wat een slechte firma. Vol verlangen gingen we de camper ophalen in Brisbane. Bij bekijken van de camper bleek al snel van alles mis. Stoelen die vies waren, scheuren in stoelen met ductape geprobeerd te repareren ? Schuifdeur die haast niet open te krijgen is, maar ja hij is ook maar 18 jaar oud. Toch maar geaccepteerd en de riemen er onder. Vervolgens s’avonds bed in elkaar gezet maar voetstuk blijft naar beneden vallen. De ophanghaken van de inhaaktafel hangen los, maargoed de tafel kon er toch al niet in want ook die hing met ductape aan elkaar. Blackscreen is niet goed vast te zetten omdat drukker kapot is. Door schuifdeur hard dicht te moeten gooien valt elke keer slot van zijraam waardoor inbrekers het wel erg makkelijk krijgen. De stoelen en tafel van het buitensetje vallen letterlijk uit elkaar. Maar het goede nieuws van Jucy na een week later contact op te nemen. We kunnen een afspraak maken om te bekijken hoe ze de reparaties op kunnen lossen. Nou nee dank je Jucy, dit valt niet te repareren. Jullie moeten eerst eens leren mensen weg te sturen met een funktionerende camper, en niet aanbieden iets te repareren wat al stuk is als je weg rijd. Kom maar op met je loze verhaaltjes dat we jullie geen kans hebben gegeven. MENSEN trap er niet in en boek niet bij Campstar maar zeker niet bij Jucy.

We booked a van to pickup in Brisbane and were treated so strangely by the staff! The girl behind the desk was so rude, she then started speaking to her colleague making racist remarks about other customers and how they never understand road rules or how to put petrol in a van. Her colleague said ‘maybe we should speak about this later’ as it was so inappropriate. I chose 10am pickup as we needed to be somewhere and the van wasn’t ready. She didn’t apologise, just kept repeating it was dirty and we would have to wait but couldn’t tell us how long. When it was finally ready, she handed over the keys and said nothing. We then asked where the van was and she said ‘the number plate is written on the key ring’ and to find it outside ourselves. She didn’t show us where anything wad and didn’t say bye - she ignored us as we walked out the door. We decided it was probably one rude teenager working there, and just recently decided to enquire about booking again. I emailed and asked for a quote from the 2nd-21st of December 2023 and the sales team replied with the price. I then asked to change the dates to the 2nd-19th of December, so the trip was slightly shorter. I received the exact same price, so I asked them why is wasn’t less? Poly from sales advised ‘there’s only 1 quote in her system’. So I explained that I’d like 2 quotes with 2 different prices with the dates above. This went back and forth for hours, I explained over an over again, I repeated the dates, Poly never sent 2 quotes and continued to send the same one several times saying ‘I’ve sent the quote again’. I gave up and have booked elsewhere as I really can’t be bothered with games. Overall, it’s a strange company with rude and odd employees. We thought the staff member in the Brisbane depot may have been a one off, but the sales team treat you with sarcasm and refuse to send quotes when you request them. It’s just plain weird!! I took my quote from jucy and did a price match with another company. They also gave us a better van!! Highly recommend doing this and avoiding the headache with these people.

Unser Auto war mega dreckig Essensreste klebten am Besteck und die Gurte waren mit Schwarzschimmel übersät. Eine hintere Schiebetür ließ sich nicht abschließen was wir allerdings erst später bemerken... Nie wieder...

I recently had the unfortunate experience of renting a Condo Campervan from JUCY at Christchurch Airport, and I must say that my experience was extremely disappointing. First, when I arrived at Christchurch Airport, I called them to pick me up as advertised, but their phone was not working. Consequently, I had no choice but to walk to their location. The campervan I received fell far short of the promised standards. It appeared that no effort had been made to properly maintain the campervan before my rental. On the second day of my rental, despite barely using the campervan on the first day, I found myself at a remote campsite and noticed that my clean water tank had run out of water. This clearly resulted from the fact that the tank had been handed over to me almost empty. Hours later, a foul odor began to emanate from the back of the van. Upon inspection, I discovered that the gray water tank was completely full (the source of the smell), and worse yet, it had serious issues with its pipes. The gray water tank was leaking onto the floor inside the van and onto the ground beneath the van.This situation forced me to vacate the campground, as I couldn't empty the gray water tank (which was evidently not emptied prior to handing over the campervan to me) on-site. This situation was not only inconvenient but also could make the campground unsanitary Furthermore, each time I used the sink during the trip, water leaked inside the campervan. This lack of care and attention to detail stands in stark contrast to the polished images and promises of a "top-notch" camping experience advertised on their website. To compound matters, the campervan also had a serious wheel alignment problem. Upon reaching Christchurch, I reported these issues to a representative, who was helpful at the time and assured me a 25% refund of the total rental amount. However, nearly three months later, I have yet to receive my refund. For the past week, I've been attempting to contact their customer service (feedback@) and have not received a single response. Without a doubt, I would not recommend anyone to rent a campervan from JUCY. There are other companies with similar pricing that would likely, at the very least, respond to an email.

Bad company! We stayed in Queenstown with the car parked for two days because we were out of battery and they didn't do anything, just on a very cold rainy night they sent a guy who didn't have a battery and he said he couldn't do anything, that it was for us to continue giving jumpstart in the car (detail: the car doesn't have a jumpstar, we had to look for a mechanic to provide us with one), and when I turned off the car it wouldn't start anymore 🤷‍♀️ On the second day we called in the morning to find a solution and they were supposed to get back to me, they got back to me at 3pm and their employee arrived only at 5:15pm, which means we lost another whole day of travel. We lost a whole day of snowboarding and we lost the ticket because we had to wait ALL DAY for any s*** help, and you just refound us with 10%? Since the daily rate is much more than that,? Total disregard for the customer, I do not recommend this company and will not recommend it to anyone I know.