KING SIZE – Cashback, Rebates & Rewards

Horrible, they don't care what they did wrong. Can't even make a payment due to their website failures. I placed and order, never received it. Never got the affidavit they require to issue me a refund. Now they want me to pay 200 for nothing.

There's no real option for a normal exchange. I ("giftee") was given a couple of shirts with a return label as a gift, and the giver ("giver") advised I should be able to exchange the items for something that I preferred. I attempted to find a way to do so with the catalog and form, then the website, then called. I spoke with customer service and the "exchange" process is nothing of the sort. You have two options. Option 1: 1. Purchase a new item, charged to the original card (Giver's Card). 2. Send items for return. 3. When items are processed at return center, refund goes to the original card (Giver's Card). In this case, the Giver is out whatever the difference is between the original item(s) and new item, with or without their permission. Option 2: 1. Purchase a new item, charged to your card (Giftee's Card). 2. Send items for return. 3. When items are processed at return center, refund goes to the original card (Giver's Card). In this case, now the Giver has all of the funds back, and you simply purchased a new item. So, again, not really an exchange. There is no option to simply have them charge your card (Giftee's) and then return the items and have that card credited. If you opt to return for a gift card, there's no option to have that card sent to you, only to the Giver. Again, not an exchange. Attempts to reach someone to provide this feedback are impossible. Customer service can only direct you to the website to send an email... also to customer service. There's no option to request a logical method of exchange for gifts, and no attempt to provide a customer-oriented option other than, ironically, a "one-size-fits-maybe-a-few" option. If you get something you don't want, well, donate it, I guess.

Seriously, they should not advertise their products, nor be named, "King Size". The light compression socks we purchased were the largest they had available. My boyfriend is an ex-football player who is truly king size. He is tall, with large calves and feet. The compression socks he received were utterly ridiculous! They would probably fit a tall, slim-legged mannequin but not a real king size man. I realize light compression socks need to be a bit tight, but he couldn't even get them halfway over his calves. Just another case of paying for premium but receiving sub-par quality.