KitchenSource – Cashback, Rebates & Rewards

Convoluted return process, 15% restocking fee, no free shipping, no shipping refund... All wrapped up in a poor product description (necessitating return) Don't bother, buy from a legitimate retailer.

Kitchen Source promotes "easy returns" throughout its website. However, when they sent me the wrong color product I discovered all links to a return policy ended up telling me all returns required a Return Authorization. No where on their website do they actually explain how to actually get a Return Authorization or return an item. My calls have been unanswered.

I ordered sets of hinges from kitchen source. They sent entirely different products and when I contacted them about the error, they said that they will contact the manufacturer to see if they could be returned. As of now, I am still waiting. I would be very careful of ordering anything from this company.

Buyer beware... Here is my horrible story of the worst customer service i've ever encountered. When their customer service dept. representative start's lying , you know what kind of place your dealing with... Here's the story : From: Cindy Sent: Wednesday, January 22, 2020 12:18 AM To: danita Subject: Re: [cservice] Other 601014 ! Now your starting to be dishonest. I told you I CALLED BEFORE I ORDERED AND IT WAS IN STOCK.... I have all receipts where it was shipped right away !! What are you talking about. I will post all of this on your website for you too see also. This is ridicules. I never mean any disrespect to anyone but when you start lying that crosses a line. You only do this when your trying to be dishonest. I've been in customer service ( and trained it ) for over 30 years, and this is horrible customer service. You know y'all messed up ( or your shipper's did ) and that should not have anything to do with ME !! I placed order on Thursday morning around 11ish on the 14th ( after calling night before saying it was in stock ) and it was shipped out as follows : #1 The James Martin packing slip invoice stating Order date 11/15/2019 reference # 123974T #2 . Pink Order paper showing it was set out on dock to ship MONDAY 11/18/19 #3 The uniform Bill of Landing BOL # KBX433410119 Tender date 11/19/2019 (3rd business day when item is in stock it will ship as confirmed by NICE lady I called and ask night before ordering this vanity ) under Billing Reference the pickup date from freight company was 11/20/2019. #4 I have copies of my computer history where I checked on 11/25 and tracking number wouldn't work, I waited until 11/27 as it was late and I had Thanksgiving things to do. So on 27th I called in at 11:08 to y'all and was told she couldn't track either and would call me back, I then called UPS Freight at 11:12 and was told it was lost, in a panic I called y'all back and said I need another one sent out ASAP as I am paying a contractor and time is money. I explained I paid an extra $300 + because it was in stock and would ship ASAP ... She said she would get back to me ( And never did) It was Thanksgiving and I had to put on back burner. When Monday came in it took the contractor said I have to move on and come back to this, He had other obligations as he was working on multiple projects. So we stopped working on bathroom. Had it got to me as promised by your website it would have been opened ASAP. But again ( I've said this so many times I feel like a broken record ) They called late afternoon on the 5th of December said I had to home all day the next day of the 6th from 9am to 3pm. I had numerous things to get done it town and ask if they could call right before they were to arrive? Nope, you just have to wait. So I did till 5pm and headed off to town. The driver called at 6:05 stating he was here with my delivery I explained I couldn't run home yet and he said " All you have to do is shoot me a text and say it's ok to leave it and I can do that!" I said Great, thanks so much ! He never stated to open box or anything, NO INSTRUCTIONS AT ALL !!!!! AGAIN FOR 5TH OR 6TH TIME I NEVER SIGNED ANYTHING. It was late when I finished in town and I was tired , I shut garage door and went to bed. When contractor finished Kitchen ( Or at stopping point ) he wanted to go back to back bathroom to get that done so I could get the carpet laid and I could move back into my one room in my warm house as it is difficult to live in RV in my Driveway ( as I've stated before I am disabled ) so he opened the box while I was at my Pain Dr. in Boise Id and called said it was busted up. Now y'all had said the tracking showed it went all over Texas, ect. ( I am waiting for complete tracking from UPS Freight as to all the multipule places it traveled and got shuffled around ) So I'm sure it has been on several trucks. moved around , shuffled around , other boxes and crap sat on top it so my guess is it was damaged in freight. I evened called back and told y'all I'm an honest person and my contractor said that package has been thru the mill. So now one more time, I am asking you to make this right with me the customer. This doesn't make any sense to me at all. When I called it you ( I believe your who I spoke to said " I think James Martin's policy is two weeks. I will check and call you back, well that didn't happen either you wouldn't call so you sent out your 1st of many emails trying to buffalo me. It was the holiday time things were crazy and My contractor took off a couple days to be with his family. I only had the vanity in my possession a couple of days to be exact for 15 and working days, not A MONTH THAT YOU NOW ARE SAYING.... HOLY HANNAH , STOP ADDING TO YOUR STORY TO MAKE THIS MY FAULT. It is 100% Your company's and you know it.. I don't care are what James Martin say's, you are representing Kitchen Source.feel they even know this story , but they will as I am sending all this letter and attachments to them also .) I'm not threating you , I just want to make sure buyers beware and company's know how you represent them. I know maybe $1500 isn't much to your store to keep a customer happy, but its more than I have in my pocket book to spare. I studied this vanity for a very long time and saved my dollars and it has literally been the biggest mistake I've ever made. Please see all attached information sheets i have provide that proves you just as soon lie to cover up than make it right by your customer, Cindy Lancaster