Kotn – Cashback, Rebates & Rewards

Placed an Order on March 9, still haven't received it by March 19 in Australia, website says 5-7 days typically which would align if they used Fedex or USPS. They used some barely known shipping company called Asendia, the item only left the US on 14th and when I called Asendia they said it could take up to 15 days to reach Australia. I think they have sent via sea and charged a steep shipping fee for a pair of jeans. What makes things worse is the customer support is very flippant and reluctant to help, the way they respond with a lack of urgency makes me think they are used to these shipping times and give incorrect information on shipping page. They gave a small of $25 from the shipping fee which wasn't the total amount but at least it was something, the issue was they reshipped using the same courier and its taken even longer. Arguably one of the most comically bad shopping experiences I have ever had.

I placed my order more than a month ago and still haven't received it, the order has been stuck in customs and the CS team doesn't read the emails I send and answer any of my questions they just repeat the same thing: to check my local post office and a link for the tracking number I already told them I have. I'm very unhappy with the service and wouldn't recommend buying from them at least if you're outside the US, I'll update this review if and when I get my order.

Excellent customer service. Small issues with tshirts i had ordered ( plain white ) a couple of years ago and rectified immediately by Kotn. I have since ordered more and they have become my ALL TIME favorite t’s ( pretty much all I ever wear 🥰)…highly recommended.

I ordered a couple t shirts, a couple turtlenecks, and a knit sweater, and I'm obsessed with them all. Fantastic quality and so comfortable! I did size up on the T-shirts which I'm glad I did as I think they run a tiny bit small, but they're my absolute favourite T-shirts. My one criticism is when I ordered to the UK and it took quite a long time to arrive. Unfortunately the postal service messed up and didn't notify me my package had arrived and I had a customs charge to pay so my order got sent back to the US, but customer service were lovely and I received a full refund.

I got their t-shirt and Oxford shirt for Christmas and they're so comfortable. I love their environmental credentials, and wish that more companies invested in sustainable cotton. I'm not a fashionista and usually buy basic stuff at Uniqlo, but Kotn is still affordable and so much better for the planet. Plus, the stuff looks like it'll last longer... The fashion industry is a massive polluter, and although governments need to regulate more, we still have choices as consumers. We can vote at polling stations, but also with our wallets.