La Prairie – Cashback, Rebates & Rewards

Just reviewing caviar luxe eye creme , absolute waste of money, zero hydration, no idea why its so pricey, not to mention products are overpriced

Well before writing about my experience, I have just read the other reviews. It’s disturbing to say the least. I doubt I will ever be buying from this company after those reviews. Anyhow back to what I was going to say. I did experience a wonderful complimentary facial using Le Prarie in Harrods but I now know this experience is all Harrods and not Le Prarie. Following this experience I was in John Lewis Bluewater Shopping Centre in Kent a couple of Sunday's ago and they have a Le Prarie counter there. I started talking to the Le Prarie staff member about the products when a John Lewis staff member came over with a customer and asked this Le Prarie staff member to help this customer. I was promptly left and left waiting for over 10 minutes whilst she continued to serve the other customer. I left the store. 1) did I look the part? considering their products start at over £400 for the cavier serum and 2) did she believe I had a facial at Harrods as she said facials start at £500 I do have proof of the facial as I have an email from Cindy Wong at Harrods showing the products she had used. I informed Le Prarie customer services and they acknowledged my complaint and Tatyana said she was looking into it. It’s now 8th February and still no reply. Told them to look at the cctv from John Lewis as proof. Morale of the story -you don’t have to be dressed up to the nines to be able to afford a £400+ product however their loss they are not the only facial brand on the market. Bad publicity is like a domino effect or perhaps they only want rich people wearing their products !

ho acquistato su e-commerce. spedizione veloce e pacco perfetto. Ma i prodotti lasciano un pò a desiderare. pensavo meglio dato il prezzo.

Let down badly by UPS. Online customer service I have found to be great, on the phone always very pleasant and helpful, apologetic for any setbacks. These setbacks being because of UPS, always delayed delivery, no confirmation of delivery date, the usual. I am stunned that such a prestige, luxury brand is now contracting it's UK delivery services through one of the worst courier companies, it reflects back on to them. What should be a pleasurable experience ends up ruined. Not the fault of la prairie themselves, but they need to change courier company.

They lost my package in transit which I paid for 11 days ago and refuse to refund me for $3,500 dollars. I will never La Prairie again.

I used to use La Prairie skincare in the late 1980s up to the mid 1990s. At this time their products were great. They produced a concise range of products since 1982 when they became a separate entity from the La Prairie clinic which has existed since the 1930s. Sadly I find the products now seriously hyped up with nonsense, outrageously overpriced compared to the efficiency of the products. In general I don't find the products at all outstanding. OK, there are a couple that I like but nowadays I wouldn't pay for their products. I would happily pay £500+ for an outstanding performing cream, which there are many on the market from other companies but for me, La Prairie definitely isn't one of them which is a shame because your products 30 years ago were awesome.

Product discontinued and no samples available to try something new. Looking for a new range. I contacted customer service and they advised a personal face to face consult. I have already tried two places (home town only offers one place to try) and both don't have the samples to try. i am not prepared to invest in a product that I cannot try before buying.

Horrendous! Avoid at all costs. The customer service is a shambles! After having returned the item, they are denying to issue my refund as I didn't send back the complimentary samples, having tested them. Now guess what, "the samples have a value and are complimentary ONLY with any purchase". Hmm, great to know, and this is high-end luxury skin care brand with Swiss heritage etc. They were also trying to put a different spin on it claiming complimentary samples are the same as exclusive offer/ gift - "according to our return procedure you must also return all exclusive offer/gift with purchase that you may have received with that order or you will be charged the full value of the GWP." I haven't received any gifts except for a few tiny samples. When I pointed to fact that order confirmation and invoice state the value of samples at £0, and they are welcome to subtract that, they replied "In the case if you prefer to keep the samples. The value can easily be calculated by looking at the sales price of the original product and calculating the part of sample. " Yah, broken English and horrendous attitude. What an unprofessional customer service, jeopardising the brand reputation. I have never ever in my life had such a shoddy experience. Had to go directly to my bank to help me sort this nuisance! whoever is looking after Customer service, this is SHAMEFUL! You will go out of business gradually, but surely.

Thank you La Prairie for pulling down my eBay auction for the La Prairie Cellular Energizing Mist. I was half way through my first bottle and had a full new bottle in storage (I had removed the packaging as I never keep the packaging for anything) so decided to sell the new bottle on eBay. I’m going on holiday soon and could have done with the funds. Auction listed on eBay with no problems, but less than 24 hours later, someone from La Prairie reported my listing as fraudulent as I did not have the outer packaging. Excuse me, I’d paid 108 GBP for the scent and have the original sale receipt yet you pulled it down yet you let years old perfume that has turned a funny orange colour to stay up on eBay? The perfume from my preivous bottle which is about 5 years old, so the other scent sold on eBay must be in the region of 10+ years and probably as stale as hell! I won’t be buying from La Prairie again or bother using eBay unless I'm desperate.

I’ve recently bought La Prairie’s Skin Caviar Essence-In-Lotion while I was flying onboard Singapore Airlines Business Class, but when I landed and returned to my apartment, I opened the sealed packaging and was shocked to see that the cap of the bottle wasn’t properly closed tight and therefore some of the essence lotion has spilled out and even stained the inside of the box. I am so disappointed that there is also so much essence spilled out of the bottle already. La Prairie is supposed to be the best in the world, how can this ever happen! They subsequently replied to me saying they can’t find the order number, and I responded saying that I bought it while flying onboard a Singapore Airlines flight and not through online sales that’s why there’s no order number. I even replied giving them photo evidence. To date I have not received a reply.