Lou & Grey – Cashback, Rebates & Rewards

Comfy, cozy well-made clothes at a good price point. Also, their customer service could be more prompt (it took me 2 months to resolve an issue. The issue was my fault but I was trying to correct it and I couldn’t.) However, their clothes are some of my favorite and they make the best lounge clothes pretty much ever.

Ann Taylor Loft 4507 (Lou & Grey Pasadena, CA) allowed a person who stole my debit card information to walk into the business and purchase $300 of items then minutes later allowed another purchase of $400 both transactions were processed as credit. Now the store manager stated it is not their policy to ask for ID for credit purchases as long as the card is signed. Visa bylaws & agreements actually agree that ID is not required for credit purchases. Every clothing store, restaurant, or any type of retail store I visit and make a purchase as credit I am required to show my ID, once I told a merchant that my card was signed and it should be enough. The merchant told me that they needed the ID to match not only my name and signature but my face. I have spoken with a supervisor from (Comenity Bank) who backs the Ann Taylor’s credit cards and they stated that the bank requires ID be shown to help prevent fraud. I connected 2 other Ann Taylor Loft stores and asked if they have cameras and ask for ID for credit purchases and both said yes to having cameras and asking for ID for verification purposes. So basically Ann Taylor doesn’t care if fraudulent charges appear on your bank statement. Asking for ID is to protect the company first and the cardholder second I would think. It's not fair to make the banks pay the fraudulent charges because if the merchant would require ID it could stop a lot of fraud. By not asking for ID opens the door for fraud period. I don't believe by not asking for ID is protecting anyone but the wrongdoer, because my stolen card was copied and signed by who knows, an ID would have stopped it. Ann Taylor Loft store 4507 Lou & Grey were completely negligent for not asking for ID now I have to deal with over $700 of fraudulent charges. The first charge was $300 then less than 5 minutes another charge for $400, who shops like that? This is pure contributory negligence to fraud. So the store doesn't protect their customers if 50 people shop in the store with 50 stolen cards charging hundreds or thousands of dollars no ID is being asked to confirm that the person making the charge is, in fact the cardholder then how are you not liable for contributory negligence it is unethical to operate a business this. Ann Taylor Loft allows the chances for customer’s identity to be abused. I would not put my business at risk to be an open door for fraud. Nothing in place to prevent fraud is just a horrible business decision. I have been a victim of fraud before and these types of claims are never fully addressed. In this case the investigation will not help me much because the store don’t have cameras and the store employees will not remember anything from the date of incident. So it would be dragged out. The store manager Bree was no help and said the store don't have cameras and don't ask for ID no matter how much the charge is or if they make multiple charges back-to-back. The manager she never offered a solution or any type of nice gesture to resolve their contributory negligence and basically admitted they practice unethical business transactions. Bree the store manager started crying and told me I was aggressive I never cursed or raised my voice or called her out her name so I couldn't understand how a manager could respond that way. Bree should not be in a management position if she can't handle an over the phone aggressive conversation. I was more frustrated than aggressive in my own right because it's my information that was compromised due to the store contributory negligence and it made me even more upset that the store didn't have cameras or ask for ID. I was trying to resolve this issue directly with the store to see if they wanted to maintain their reputation and consumer respect. Bree didn't offer me anything so I said I will have to contact corporate and she said while still crying to go ahead and call corporate. I believe she should have taken my concerns to her boss the store owner to try to resolve this matter instead she suggested I go corporate. That is bad for business. The manager basically made me feel like the only way I would get this resolved is to file a lawsuit and complaints with BBB, District Attorney, and Secretary of State for contributory negligence and unethical business behavior and emotion stress. Spoke to a woman from Ann Taylor Loft corporate told me who was no help and stayed away from talking about the contributory negligence. She did say to file a police report. That will go nowhere. Ann Taylor Loft 4507 (Lou & Grey) believes that since I have disputed the fraud charges with my bank that everything is fine and I should be happy I will get my money back. However, I blame Ann Taylor Loft 4507 (Lou & Grey) because if they followed proper guidelines for fraud prevention then I would not have to dispute. I asked for the policy on fraud and credit purchases and she told me she could not provide it, I asked where I can find those policies she said she could not provide it to me. It almost seems like a scam because they collect all these transactions for profit then place all the responsibility on the banks and what retailer don’t have cameras or ask for ID to verify charges are legit. I would like for starters an apology for the contributory negligence that caused me devastation and pain knowing my information was allowed to be used so careless. I want compensation from merchant for my troubles, pain and emotional stress. I believe it is not too much to ask for. If this goes to small claims court, I would ask for the max amount in my situation to make the company aware of the problem and hope they take on new policies to prevent fraud like this from happening to customers again and would like for the store to do more to prevent fraud in the stores. As a company you should want to protect yourself and your customers if you don’t have cameras and don’t ask for ID then it’s open season for fraud and they make the banks responsible and it’s not fair. I want the Manager Bree to be removed a management position and/or be fully trained to deal with problems such as mine.