Marchesa – Coupons, Promo Codes & Special Offers (0)

I've been scammed by this misleading luxury brand. I purchased 3 gowns from marchesa.com and checked their return policy in advance as I'd be purchasing the items internationally. They assured me in writing and as stated on their website that they accept international returns as long as the postage is covered by the customer. I sent the returned items in line with Marchesa's instructions and when it arrived in the US, DHL advised that the package was held up because Marchesa had engaged an external security provider to screen their items. This security provider, in addition to US customs needed information from Marchesa before they could release the package. Marchesa never responded to DHL, US customs, their own security broker or myself despite multiple attempts to follow-up. No one picks up the number despite nearly 10 call attempts and 5 voicemails I've left them. I sent emails to 5 different email addresses, and no one has gotten back to me to explain what's happened or provide a resolution. I have now lost AUD 5000 through no fault of my own, and the package is stuck in limbo. I have no other way to describe this other than it's clearly a scam by Marchesa to mislead international customers and then to ghost us afterwards. Please please stay away from purchasing from them. The dresses were also of significantly poor quality for a brand claiming to be 'luxury'. You will never see your money or items again if you purchase from this brand, and there is nothing you can do because you'd be ghosted terribly afterwards.

Hello This the accountant from fit models LLC I have been trying to get in touch with your accounts dept for some time now, and no one answers me. I am going to have to place these bills in collection which will add to the cost of recovery, if I do not hear back from you. I will also go online and let others know that we are having a problem getting paid. Our model worked hard for you, and we paid her out of our pocket, only to have you not pay us... I am sure this is not the way you want to be known in the industry These models work hard and deserve to be paid. Please get back to me ASAP. >> I just sent over 10 invoices that are way past due, over 3 years >> >> These were all fitting with our model Kim Reed. >> >> The invoices are listed here below >> >> >> 112825.112826.112827.112853.112854.112912.112986.113035.113167.113168 >> >> >> Please help me get these paid, as they are long overdue, and we paid the model on them 3 years ago. >> >> >> Thank you for your help with this matter >> >> I hope we can get it settled soon. >> >> Dom >> >> >> On 2/22/23 11:04, Heather Willig wrote: