Massage Envy – Cashback, Rebates & Rewards

Woke, anti-white racist and immoral management! The massage is superior, the owner (Eric) and (April, regional manager filling in for regular manager) should be avoided at all costs! After being a customer for YEARS the assistant manager screwed up my appointments! When I complained I was canceled by April and the boss backed her up! I had never had a problem before! At NO TIME have I behaved any way but as a gentleman! Instead of getting the issue addressed he allowed her to apply her anti-white and anti-christian prejudice! She is a BIGOT and racist to white people! Totally unprofessional conduct by both people!

In Reno, NV at MaeAnne location the massages were OK because all massages feel great. However, the business end of the deal is frustrating if not completely fraudulent. On the surface the rules seem pretty transparent but as their calendar filled up they didn't appear to do anything to accommodate clients. Now it takes two or more months to get an appointment and they can't even schedule multiple appointments for the same day and time for more than that; like six months out. Worst of all is that once they have your money you will never get it back. You can use cancelled or accumulated appointments as long as you still pay the monthly membership fee but you can't get an appointment for two months so you have to pay for two more months to get one missed massage back. Even though they have your money for months or years past when you didn't get an appointment for whatever reason, COVID 19 for example, you can only use up accumulated credits by scheduling more appointments which are months away. Some advice for current members who are behind: Cut Your Losses and get the "Immediate Cancellation" because you will never live long enough to get the missed months back and the other options for cancellation are merely string-along-cons to get more of your money.

I was a customer for well over a year at the Morrisville, NC location. I wasn't using the service so I called to cancel. I was told I had to speak with a manager. I left all of my information and he was supposed to call me back. This went on for 4 months!!! All the while I was still being charged monthly!! I could not get a manager on the phone! Eventually, I emailed the company and was told I had to fill out a form! That was the first I heard of a form. I told them about my experience and had dates and names but they would not reimburse me for the prior 4 months I was charged when trying to cancel my membership! I will never join a Massage Envy again after this terrible customer service experience! Clearly, they were trying to get more money out of me and sadly, they were successful.

I have never been more frustrated and angered by a company!!!!! I had been a customer at Massage Envy in Plymouth MN for over 15 years. Despite the constant revolving door and occasional waste of money with a less than useful massage, my challenge has been with misinformation given by the desk staff about making or cancelling appointments and when the concern was brought to the Mgr's attention, she was more than happy to simply shrug her shoulders and keep my money. Not willing at all to support the customer, but instead just said "there is noting I can do, you can talk with corporate". I assure you I tried and wish you the best of luck in getting a hold of anyone... you submit something online and NEVER hear back!!! I truly DESPISE this company and their lack of customer support! And the massages are certainly hit or miss as well so good luck there.

Keith is such a professional! His massage leaves you relaxed and feeling amazing. I would recommend him to any friend. Thank you for helping me to relax and unwind.

I had a horrible experience at Massage Envy in Annapolis, MD. I decided to get the membership after receiving a monthly add on perk with each monthly massage. I went into get my massage and the front desk employee told me that she did not know what the monthly add on was and that she needed a physical copy of the add on. I did not have it with me (no one told me I needed it with me to get the benefit that I paid for), so I called my husband to ask him to take a picture of it. When I showed the employee the picture, she said she still could not accept it. It was just for aromatherapy (literally some essential oil) and she seriously could not add that on for me even though it was my benefit as a member!? When I questioned it, she called her manager, who agreed that I simply could not get the aromatherapy without a physical copy. I have been to tons of massage spas and have gotten aromatherapy for free with no membership or anything! It's very petty of Massage Envy. Because of this rip off experience I will be telling all of my friends/family to not waste their time going there and I will never come back after my membership expires.

Excellent!! Wonderful experience! Amelia in the massage envy in Cambridge, MA soon to be in S Portland, ME is FANTASTIC! She is super knowledgeable, offers great advice on skin care, and tells you like it is. I recommend Amelia to anyone who is serious about their skincare. Go see Amelia in South Portland, ME in starting August 2022.

unrelated, but valid review. I wanted to write my assignment on an organization that I like and love the services that they provide, but I'm astounded by all the negative reviews. Some of which I've had heard from people I'm close to experienced personally. I hope this organization changes things around before they become a thing of the past. Although I personally never had a bad experience, I have compassion for my fellow consumers. What about Massage Envy? Do you have compassion for your customers? Will you make an effort to do better? Rise above Covid and your negative Reviews and look into who represents your brand. Hire better and do better. Good luck.

My wife has been a member of Massage Envy for quite some years now! They have never been a disappointment to us. Very clean place to get massages! Highly recommend

Great services! Purchased a gift card without complication on site.