Mavi – Cashback, Rebates & Rewards

Because other well known websites offer products by this brand, I confidently ordered Jeans from the Mavi Europe website mid February. Never received the item and customer service stopped reacting to my emails (after only one short reply, a month after ordering, asking me to be patient...). I have only just now received a refund after intervention by Amazon Pay. This seems not to be a serious company.

Very bad service. Did deliver the order items only partially. Did not pick up the phone or reply to emails for weeks. Eventually they replied and I told them I wanted to cancel the whole purchase. They did not want to take any responsibility and said the return to Germany was at my own expense. Never buying from them again.

Worst customer service ever. I placed an order one month ago in their online shop in Europe. Nobody is replying to my emails and now they just said "Your order had to be canceled due to technical reasons" - no apologies, nothing!!!! After waiting for ONE month! Huge disappointment and such a lack of professionalism. I will never order from them.