Moosejaw – Cashback, Rebates & Rewards

This was my first experience with Moosejaw and I was a little concerned after reading the negative reviews on this site. My fears were unfounded. The price point was great + I scored an extra military discount. My order was placed on Monday. It arrived on Friday and was exactly as I expected. Great, fast service, at an affordable price---what more can you ask for?

I've been a Moosejaw customer for 2-3 years and have had nothing but positive experiences. Well, okay, often their website is glitchy and requires refreshing the page. Otherwise, I've run through the gamut of experiences in which things could have been bad but were instead good. I've pricematched items. Returned items. Had a package lost by the post office. Asked for clarification about versions of products (as features can sometimes change from generation to generation). And placed dozens of normal orders. They have always taken care of me, responded promptly in a friendly way, and are consistently good about getting orders out of the warehouse quickly. True, there's a return shipping fee. But it's a reasonable amount. Companies that offer free return shipping are factoring it in to their normal prices and / or having sales volume large enough to bargain with shipping companies. I will just take the lower prices and do my research about what products / sizing will work for me before ordering. Given the often amazing sale prices on MJ, it's totally worth it. Their spunky, fun vibe is also enjoyable. Good to have alternative options than REI for product selection, colors / size, and prices.

Moosejaw, I will forever hold you close to my heart for having this Bellroy Apex backpack in Raven that has been sold out for weeks and weeks on Bellroy and other online retailers. You only had one left! Not only did you have the item in stock, you provided a discount for first responders which won me over as a fan of Moosejaw for life. Your team shipped out the item quickly and efficiently. Thank you for such great experience. These experiences are hard to come by via online retail and you shined like a diamond!

I love Moosejaw! Their web site is super easy to use, they have a ton of great product selection, and returns are so easy. I always have a great online experience with them. I would say even better than Amazon. Moosejaw does it right from a digital and e-commerce perspective. Good job Moosejaw team.

We purchased the Leki walking sticks and the customer service was excellent. Super nice and friendly and pleasant! And coming in on this holiday needing some additional help, John, the general manager, helped us and went out of his way to get the info needed! Would go there again for sure! It’s a fun store with lots of wonderful products, even if you’re not totally into skiing and biking! There’s something there you will need!! Was a pleasure and thank you!

Based on poor reviews and ratings, I was very hesitant in ordering from Moosejaw. I decided to take a chance, since they are owned by a major (WM) retailer and relative positive employee scores. I purchased a pair of sandals at a discount, much cheaper than other online/B&M stores. I knew size, comfort and quality b4 ordering. Many negative comments related to delivery - I can see why as when I ordered, there were 3 conflicting delivery dates. Result: They arrived earlier than any of the dates stated and was the exact pair I ordered. No need to engage with Customer Service.

based on the review of others, their warehouse seem to be problematic and was constantly having trouble delivering the right thing. but based on my experience, the two merino 250 bottom i bought were delivered in 2 separate parcels in correct size, color and is brand new. but they did forgot to give me free sticker and promotion card even though on the shipping slip it says so. packing slips were included in both package, and that's how i know they didn't give me the sticker and the card, which i did not mind. overall, reliable website, but their warehouse has a habit of making careless mistake. okay site for purchasing outdoor clothing. not sure about equipment though.

I purchased a $35 long sleeve Prana shirt (Order #147731370). I wore it once - carefully - and washed it gentle/cold with Woolite for Dark Clothes. The shirt faded. However, I communicated with Nadia and Jessica regarding a return, and they were very helpful. Their marketing adds levity to the shopping and purchasing

Ordered some elbow pads from their site. Was a little worried after reading all the bad reviews. Didn't see any updates when checking my tracking info, but a couple of days later my package was delivered via FedEx! They must have changed their return policy because now you can go online and print a hassle free return label. I can't complain. Good experience on my first purchase with Moosejaw.

I had some shipping issues with moosejaw but customer service helped me to sort it out. They provided a full refund and apologized for the inconvenience although the customer service people aren't personally at fault for the delivery issues. The experience was pre covid and thus may not reflect the current situation of customer care. I like their products and logo.