Motherhood – Cashback, Rebates & Rewards

Motherhood (Maternity) has cute clothes and such. However, their return policy is awful! I ordered a large amount of maternity clothes from them. Since I placed two orders including one item from a dropship partner, my return fees were $15 PER ORDER and another $15 for the one item. I also had to call in to handle the return. Fortunately, they waived one fee, but I was still left with a cost of $30 to return items from this large order. I knew I'd have to do some returns, since ordering clothes online was tricky. HOWEVER, the website for returns is not clear about this. > We charge a $10 return shipping fee on express returns for a refund, and $15 on mailback returns for a refund. What is an 'express return'? In this case, it means driving like 20 mins to return the item at Staples. Also, nowhere does it mention a separate fee for dropship items. I figured I could handle $10 for such a larger order (and charging a bit for return shipping is not unheard of) but had no idea the total fee could be $45. 100% will never shop with this store again, unless perhaps I know the item won't need a return. Fortunately, maternity clothing is not something you need forever. However, I also won't order postpartum there either.

So, without any stores where you can go and try on the clothes, Motherhood has moved their operation completely online.... and is charging $15 per return. I was shocked when I went to return some items that didn't fit and realized the fee. Called customer service and there's no other option if you want to return the items. I will never shop here again -- I'll go with other retailers who process returns for free.

I really wish I had read the reviews for this company before ordering. As a first time mum-to-be I was so excited about buying my maternity clothes. I spent $340 with this company and paid additional for their premium delivery service to ensure my clothes arrived before my trip home to the United Kingdom to see my family before the arrival of my baby. 5 days later and the clothes haven't even been despatched. The customer service team is terrible and they have said that they are not willing to cancel the order (even though it hasn't been shipped) or provide me with a refund. I am now $340 out of pocket and have no clothes at all that fit me for my trip home. They have taken no responsibility for the situation and show no remorse whatsoever. By far the worst retail company I have ever encountered.

Furious at myself for not checking reviews first. But the previous reviews say it all. This company looks like a scam, money has been taken and no updates at all. DO NOT throw your money into this s**tty website regardless of where you are from, they do not respond to emails and you will not get any updates. Ordered on 20th April - says I will get an email with tracking link in 1 Business day - 9 days later I have £100 less, a wife who is expecting a baby in 3 months and no sign of an update from this scam of a site.

I paid $30 for express shipping so my granddaughter could have her dress on time for her baby shower which is April 2nd. My receipt stated arrive within 1 business day. I ordered the dress on march 30 2022 and nothing was received on march 31st. I checked the shopify app on april 1st for UPS tracking and it said waiting for updates from motherhood store. The dress was not even shipped out!!!! I was very upset. Called customer service stating i need the dress today. She said she would check with shipping, but highly doubted I would get the dress by April 2nd. I paid $30 for shipping. Unbelievable. I finally got a UPS tracking number, but the dress is not going to be delivered until April 4th. My granddaughter went to TJ Maxx to get a dress. I am so disappointed and angry. I will call customer service again to get my $30 refunded. I would give zero stars.

Placed my second order with this company. Less than an hour of placing my order, I noticed the fabric was fleece. I called to cancel. Was told order was already processed and not refundable. Talked down to and basically didn’t care. Look, my order had not been shipped and rep could have cancelled. Will never order here again. Poor service.

Multiple orders lost, no response from customer service, basically theft at this point. The clothes I did receive haven't lasted. After one wash a shirt lost it's threading, the sweater looks old and pilled, and the colors on everything have faded.

I have been trying to reach anyone with customer service for days and days now. They listed something on sale. Then I sent the link to the item to my husband who ended up paying full price for it. Luckily he noticed and we've both reached out multiple times to see if we can cancel the order or at least have them honor the sale price. We have not received an email back from anyone nor has anyone acknowledged our issue whatsoever. This website is scamming people if they're going to list something as a sale item and then charge more than double to someone else the very same day the have the item listed on sale. Please don't trust this store. This is just a huge disappointment.

My package was stolen, it was shipped on the 19th of August 2021, I contacted the company and they told me to wait until the 9th of September to contact them again. I have send there emails after such date and they have not responded. Worst customer experience ever!!! My wife was most disappointed, we are expecting soon and I wanted to surprise her.

I had a terrible expirience with customer service. When my package was sent to the wrong address they suggested that I tracknit and steal it from someones house/mail box. I asked for a refund and they said no, and I also asked to have the items resent to me and they said no. Without the items I could not return them so they basically stole my money and said their hands were tied. I will never shop with them again.