MUD\WTR – Cashback, Rebates & Rewards

If I could select ZERO stars I would have done that. This has been the absolute worst experience with their customer service and return policy. It took them 6 days to even respond and after that, it looked like they hired a 10 year old to respond. Very unprofessional and I won't recommend buying anything from this company

The tea is pretty good. I liked the rest tea (purple label) a lot. It was helpful to go to sleep and the normal mud water (black label) was pretty good but definitely did not wake me up and make me alert any way near to how coffee/caffeine does. not a true replacement at all. This review is less about the tea and more about the customer service. I had a subscription to the rest tea for a monthly delivery but after several months realized it was more tea than what my wife and I were drinking so I cancelled the subscription in May. I received an email from Mud water confirming my cancellation. June comes and I get charged and sent another rest tea and when I logged back on to my account see that the subscription was not cancelled. In trying to resolve the issue, their customer service requested I return the latest tea to them and pay myself for the return. This is such a terrible way to handle this error on their end. Why would I pay to return something I had not ordered/was sent by the company's mistake. I normally don't leave bad reviews as it takes up my time but the way this was handled irritated me a lot. Side note too, their ads are really, really obnoxious and annoying. mud water... as bad as it sounds

love the products took while but get used to it. however the website is a loop that goes to start over continuously. cannot navigate this website. nobody to talk to. emails ignored. products take 4 weeks to arive. amazon delivers in 123 days. terrible customer recognition total disrespect for ppl who cannot navigate the website is terrible

Ordered a starter kit and creamer. Creamer arrived. Two days later after no starter kit had been delivered I sent an email. Generic response, "it can take up to 72 hours". 3 days later, no response, second email. 2 days later, no response to EITHER message so I sent another one. No one will contact me, I have no package but $60 missing for buying something I NEVER GOT. Not only did they steal my money but they're also ignoring me. I was looking forward to try it but I just want my money back but I can't even get a response. Would give this 0 but it's not an option. Give me my money back, I'm not rich, I work hard for every dollar.

I guess most people come here to complain. I've been using the regular mud wtr for over A year. It's better than other mushroom coffees I've tried. I feel like people need to adjust their expectations of what it is. It's not going to dissolve by nature. And it's going to taste earthy. Tried the golden milk recipe and I like it a lot. Someone's review said it's too much turmeric... But that's what golden milk is made of lol. Anyway.. never had an issue delaying my orders or cancelling my subscription. I recently changed over to golden milk. Had an issue with it can lid getting stuck twice and the customer service was quick and efficient in addressing that.

I saw the ads and eventually caved and started with the morning starter kit. I loved it. It wasn't love at first sip but once I found my recipe (just hot water + their creamer + oat milk + collagen), I was hooked. I was never a coffee drinker but am a huge matcha drinker and had a stint with energy drinks ... Anyhoo, after learning more about MUD\WTR and their articles, I started taking notes about how caffeine makes me feel and other routines and can confirm, it has changed my life. And for those reading about their subscription management, it's actually super easy to manage your account – you just login on their site!

I've been using MUD every morning for 2 years now. I love not feeling the urge for coffee anymore. When I feel like I need some more caffeine, I add matcha powder. For taste, I use Chobani creamer. The only negative things I have they could improve on are the following: 1. Zipper breaks on bag often and has no way of sealing it 2. I always feel like I run out of MUD before 90 days (its a 90 day bag) and I use exact measurement. I understand the powder can be dense or loose though in the measurement. Anyway, I'd like a bit more in each bag or 30 day container.

What they don't mention is that they ship the product from US and we end up paying customs duties on it in the UK. For the intro 30-dose package I end up paying 75 USD + 11.32 GBP.

I recently started drinking mud/wtr. It is so stinkin good I can't live without it! It keeps me so balanced and feeling so even. And I've noticed the arthritis in my fingers has gone way down. It's so loaded with antioxidants and anti-inflammatory benefits! And I love how you can make different recipes with it, you can put it in your coffee, you can put it in your hot milk, you can put it in your tea all you can drink it plain. And it is always delicious time I like they say it is like cocoa and chai had a baby! If you try it I think you'll be really happy! Plus they send me awesome emails with articles that are so informative and interesting. This company takes you all the way!

Most importantly, their product is stellar. I started out ordering once and now have moved my subscription to the yearly. It seems super expensive but overall, it really does work out to be $1/day for a cup of the stuff. I also tried (and subscribed) to their creamer. It's all so delicious and super healthy. Their initial package deal of the mud/wtr, creamer and hand frother is a great value and the best way to mix up all the ingredients. When I made a mistake with one of my initial orders their Customer Service was fast and super helpful. I also love their weekly emails with information, podcasts, Spotify playlists and recipes. The vibe of the product and the company behind it is exciting. Really happy I found them.