NAADAM Cashback

Can not even give one star. Sweater was made so poorly the inside threads were showing on the outside. Senbt sweater back, but could never get the approval to send it back, after numerous emails. Sent sweater back and informed them ..no answer. Theytold Citibank and said they didnt get it. I lost my receipt and am out $91.00 plus postage of 21.00. Reporting them to BBB.!

This is to revise my earlier negative review based on the lack of coordination between Naadam and their shipper DHL and DHL’s horrible customer service. But all is well; the package did arrive. Naadam was responsive to my email inquiries and the recipient LOVES the sweater!

I have been purchasing items from this company for a couple if years without any issue. I did have one item that was never sent, but I received the item quickly upon reaching out to the company. The quality of the items I have purchased is wonderful and I will continue to shop with them.

My experience was great but irrelevant. I have read so many negative reviews for NAADAM, and I’m sorry, but I’m just going to say it: Read the Shipping & Returns Policy BEFORE you shop at any online retailer. I always read them before I order - that way I know what to expect. It clearly mentions the restocking fee, and the no returns on sale items, etc. The only thing I found that conflicted the reviews was their exchange policy, which states, “NAADAM offers exchanges at no cost for up to two exchange orders. If you exchange the item from your second exchange order for another item and after receiving it choose to exchange it again a third time, you will be charged a $12.75 return fee…” I assume that’s for full priced items only… Oh, and Cashmere pills. There is no way around this - especially 100% Cashmere. It is extremely delicate. You have to take really good care of Cashmere, like fine silks - wearing gently. It is not like some other wools that are much heartier, or blended Cashmere with synthetics to make it stronger.

I love Naadam - you just have to know how to order from them and when. Most of the negative reviews are shipping and size ordering and I understand buyers being frustrated waiting for Christmas presents, and the company probably had staffing and logistics problems due to Covid (everyone did - USPS lost an item I ordered in September last year and their tracking had the package going from one end of the US to the other several times and they could care less and it came at the end of January). And as for sizing, the website has a full description of the size the model is wearing as well as a size chart and what’s available and what’s out of stock. That being said, I’ve bought joggers,sweaters, shawls and all are good quality, wash beautifully and do not pill. I live in their recycled cashmere joggers in the winter - they are stylish and luxurious enough to wear out as well as lounge around the apartment in. The company emails order acknowledgments promptly. gives updates on order status and tracking info and the goods usually arrive within a week currently. So now watch, just because I said all that the next time I order will be jinxed for sure.

I ordered a sweater for my wife for the first time on their website. It was indicated that it would arrive before Christmas and it didn’t arrive until January 6th. I purchased the sweater on sale and when it arrived we discovered it was too small. I tried to initiate a return on line and i reach out to the customer service via this line314--301--8168 on the date 5/02/2022 they help me out

I had a pretty decent experience. Shipping was fast but I ordered in November so maybe it's busier during the holidays. I took off one star because the sweater I ordered for my boyfriend seemed to run very small for a large. I didnt try to return it because he wore it and we both decided it looked a little ill fitting. I decided to keep it as an oversized sweater for myself so I can't speak to the return process. I wanted to order another in an XL but I am concerned about size inconsistency and return process judging by other reviews.

I am perplexed by all the bad reviews here. Last year I bought two sweaters from NAADAM. I wore them incessantly and they still are as good as new. They are soft and stylish –– a pleasure to wear. This year I ordered one sweater as a gift for my daughter. I couple of days before Christmas I realized the order had not been shipped. I contacted the customer service, and they responded right away. They send the sweater by an overnight delivery, and it arrived on Christmas eve. Btw the sweater looked beautiful and was very soft, and my daughter was delighted to receive it.

My review is 5 Stars!! I've worn high price, big label sweaters that should be used to clean the undercarriage of cars. So don't let the REASONABLE price wrinkle your nose in snobbery. Nadaam cashmere is made from 16-ply Mongolian cashmere. That's the BEST I've even felt or worn. Also listed on the fair trade & global sustainability. That's important to me. Warm, soft, beautiful; pilling is always expected but there is considerably less than other inferior name brands This company started about 2015 so it's "new" & the name seems unusual (which to some equates inferior....but in that, you are wrong!) It's imperative to take your body measurements & go by their guidelines. Avoid assuming a small is a small. The biggest issue? Swapping out for a different size! Returns aren't free-- and you need to keep the labels on. But if paying $250 for an amazing long long sweater, then why complain? If policy isn't to your liking, then go buy a couple lattes. It's less than $20 and requires a bit of time. So don't skip your measurements! I The $75 sweater is a great choice for a beginner to cashmere that is a good price point. It's a fantastic sweater! Don't bother with extra postage money for delivery. My sweaters arrived in about 9 days and I paid nothing extra. Some bad reviews mentioned the packaging looked like "giant condoms". Not in my experience. And it's PACKAGING. This is a sustainability company. They're not handing out boxes with silk ribbons! You'll want to shop soon-- these aren't mass-produced. Check back often, because new stock always arriving. This company will be BIG soon enough. Jump in now

I am a first time customer who had a good experience with Naadam's customer service team. My package was marked "delivered" on Fed Ex's tracking system when I hadn't received it, which concerned me."Charlie" at Naadam reassured me that they would take care of it if I didn't receive the package. My purchases were delivered today. What was important to me was that Naadam would have made it right if there was a problem, and clearly they intended to. Thanks you very much!