NineWest Cashback

BEWARE!!! I just received a pair of booties that I ordered online. I immediately noticed that the leather on the heel was uneven and not secured good. In time it would eventually come off. I called customer service number and spoke with Eileen from the Zendesk. I told her I wanted to start a return and to get a refund. She tells me she had to open a ticket and once they get to it, I would be contacted. I told her, I want to start a return and she told me she could not do that. This a very poor customer experience. If a customer calls about a defective shoe and wants a refund, they do not want to hear about a ticket. After speaking with Eileen, I called back and spoke with two other representatives and requested to speak with a supervisor. They refused to transfer me, I was hung on. Then I called back 4 more times and they would not answer. I am not sure who thought of this process, but it is a terrible experience for the customer. I also do not understand why Eileen could not provide me her id number or last name. How would the customer identify who they spoke with? This is totally ridiculous, I just got the shoe today. There should be zero hassle to return this shoe. This experience has left a bad taste in my mouth and I will not be ordering from you again. They also do not have any corporate contact information that is correct to send an email. They do not care, they just want your money.

2/20/23 My first ever order with NineWest.com. I order 300 USD worth of goods, one of which is the Cyra A blue pursed received damaged and poorly constructed. See image 1. for what I received in the mail. Crinkled sides and uneven handle. This is insulting. See image 2. For their return policy: To - and I quote - "original tender type- no exceptions." See image: 3. Confirming their customer service phone number and 4. My 7 attempts to call and contact their customer service about their damage purchase they gave me. They did not pick up the phone the first 6 times. The first robo-message includes a sorry for their return problems. Strike 1. At this point, absolutely ludicrous, and for a lack of a better term, simply ghetto. On my 7th call, they file a case, as they say... and say I'll receive an email that same day to send pictures. That phone call was March 1st, 2023. On March 5th, 2023, I come to a revelation in realizing what kind of company NineWest is. I truly thought they had greater decorum, and a brand of integrity. I filed a credit card dispute with my company this same day. On March 6th, 2023, low and behold, NineWest customer service FINALLY sends me an email. I send photos. And see photo attached for their reply, accusing me for using the product and stating it's store credit only. Big strike 2. This company is on a journey to make first time customers their last time customer. Strike 3 - II let them know again, the problem. And the resolution: Free return for my money back or else I'm going to literally return my 300$ initial purchase, and 100$ second purchase (before this fiasco), and discontinue any kind of relationship whatsoever. I'm truly not desperate to support a business that conducts themselves like this. Whoever is running customer service doubles down, burning bridges to the ground, and says STORE CREDIT. My credit card dispute stands firm. I'll also be gathering all of my items for return. Congrats, guys. Hope it's worth it!

Nine West has been my go-to shoe palace for many years! I wear a size 5 and Nine West is the only shoes I can find in my size! The shoes are beautiful and comfortable and last FOREVER! Simple, sleek, stylish. I love the Tatiana heels. I have them in at least 4 colors! I highly recommend Nine West for anyone looking for a great pair of shoes for special occasions or everyday wear. I am in my heels 8+hours a day and my feet never hurt. Shoes come in wide, too.

I like the style and quality of their shoes. I've never had any issues buying from their stores. Never had to return anything. Their shoes really last a long time so I will buy again.

Their website is difficult to navigate through. I want to place an order, there is no cart at the end and the page where you can proceed to pay doesn't work. Its stupid for such a big company to have a silly website maybe that's why they closed all the stores.

I have ordered from them several times and have gotten exactly what I ordered and in fast time. I have never had to return anything, so I dont know about their return or customer service polices.

I like a lot this brand, everything I've bought from them is good. My shoes last for long so consider that, idk about customer service, nothing to complain about until now

I have to share my experience with you guys because it is a good one. I made my order on January 4th at 8 PM and I received my package today January 8th at 3:30 PM. I have to say I was so surprised to see how fast I got it, because after ordering I had been reading all the reviews good and bad ones and I started to worry besides I chose standard shipping 5-7 business days. I am glad my order was processed as soon as possible. Nine West, you got a happy customer here in N.Y. !

I recently bought the Pepper Cage Sandals (Nine West dot com was on super sale...) and I love this pair of shoes. My feet are extremely thin, the arch is almost too thin to fill in any shoes, so I do have trouble buying sandals - I had to throw away a beautiful pair of DVF sandals because the straps could not keep my feet within the shoe and my feet were always sliding off to the ground (whats the points of wearing shoes...). This particular pair has adjustable straps, I have never met such comfortable pair!!! I luv them!!!!

I wear a size 10.5 in shoes and 11 in boots, which are hard to find sizes for women in the average store. Ninewest.com, however, offers a plethora of styles in both of these sizes. I own so many pairs of pumps, sandals, and boots from Ninewest.com that I should be part owner. Smile. My best experiences are with leather footwear. I personally have found their leather shoes and boots to be affordable, stylish, true to size, true to image, and of good quality. I will be a life long shopper of Ninewest.com leather goods.