Novo Shoes – Cashback, Rebates & Rewards

Firstly the shoes I wanted were advertised on the website and when I ordered them they were white..so before my order was shipped I quickly emailed customer service support and they tell me the color I want is out of stock..so I agreed to send the white ones and when they arrived the size was to small..So I did what customer support says and followed the link to a postal return/exchange and that took 2weeks and many emails later for support to tell me they have given me a refund to my PayPal account and it will take 3 business days to process and I will need to order the size I want.. Well novo shoes I will not be purchasing anything from u guys again

I left a previous review about faulty boots ( after two pairs) I emailed the Head Office but a less than satisfactory reply from them, I had to call Doncaster to get a purchase date and spoke to Sophie who was so helpful once I told her what happened. I went into store today,served by Serena who gave excellent customer service. Super nice,polite and empathetic and most importantly, a great outcome for me. Thank you Serena!

Hi ..I recently went to DFO south wharf to buy a footwear for myself .When i entered your store the lady Jasmine who was assisting other customer gave me a beautiful smile n i felt i was welcomed n i went to buy 1 thing since Jasmine was assisting me i ended up buying bags n footwear .Jasmine was really courteous n genuine ,I was really confused however she helped me to choose the best for me .She was really spontaneous. I have been into customer service industry for a long time n i can say she was really genuine n she really made my day with her best customer service skills .I think she should be rewarded. Thank you beautiful lady jasmine ..

Ordered online, for one pair of Ipanema sandals (hard to find cheap in NZ), competitive price and quick delivery, no problem with it.

Nice & friend bunch of girls that you have in the store. Happy & very helpfull.......went all their way to find my perfect shoes :)