Orbitz Cashback

Recently I wrote a 1 star review of a comapny that works with Orbitz that kept my money, but actually Orbitz helped me to get my money back, so I am very grateful, I have been using Orbitz or Expedia when I travel and I never had an issue and now that I had it, tehy actually helped me to solve it, thank you because I have been through taught times, healing and now I can use that money on taking care of my health, thank you Orbitz for making me feel as a costumer that can keep using your service and I know I can feel secure in all aspects

Orbitz for the "WIN"!!! We booked a package deal to Hawaii. We were in a 5 star hotel with a Ocean View, literally on the beach. Our flights were perfect, as well as our Car Rental. Last year, we booked our Disney World Vacation with Orbitz, and it was seemless. Perfect flights, Disney Hotel on Disney Property, Rental Car and park tickets! We only use Orbitz, we no longer check with the others.

I’ve booked flights, hotels and cars with Orbitz several times and each time I’ve had excellent service. No problems whatsoever. And they’ve literally been the cheapest I could find. Each time I’ve called customer service my issues were addressed promptly to my satisfaction..

I've been using Orbitz since 2009, with several flights or hotels per year. I don't understand the 1-star rating. Generally the flights were on time and I didn't miss them, but in 2019 I had a snafu with a local airline in Brazil (Azul), and Orbitz graciously refunded me. Orbitz also has a 1% discount on everything. 🤷🏼 I've only had good experiences with Orbitz.

Over the years I have booked many hotels, flights and cars through Orbitz with no issues. I feel comfortable that I am getting good pricing, and it is always clear what I am booking. They are, and will continue to be my go to when booking travel needs.

Booked hotel rooms on Orbitz and knew they did not allow for cancelation but our plans were firm. Leading up to the trip my wife needed surgery and now chemo. I assumed Orbitz would fight me on cancellation but after one or two emails and calls they cancelled the trip and will return our money. I am quick to write negative reviews so I thought I needed to acknowledge when something went right.

I accidentally ordered 2 airline tickets with cancellation insurance (for the wrong dates) through Orbitz. The total was $1,174. I phoned them within the 24 hours cancellation policy. The agent put me on hold for quite a while, then came back on the line stating that she was on hold with the airline to cancel, but they still hadn't picked up yet. I asked her if I can get off the line and she can send me an email when cancelled. She agreed. I waited a few days, did not get an email, did not get a call back, and did not receive a credit on my card. I called back and was told that I could not cancel because it was beyond the 24 hour cancellation policy. I explained what happened. She then told me the documentation stated that the agent attempted to call me several times and was unable to reach me AND that she emailed me to let me know the cancellation was not able to be performed. I nearly lost my mind. I did not get any call and no email. I checked all of my email accounts (spam box included) thinking maybe I missed something...nothing. I checked my call record for that day...nothing. I was furious. I asked to speak to a supervisor, placed on hold, and was told that none were available and that one would call me back that day. No call. I called again the next day and explained to another agent, who told me the amount was beyond what she can do, waited for a supervisor, none was available, given a case number (which I was not even offered on the first call), and told that my case would be labeled "urgent" and a supervisor would call me within 3 hours. No call. I called the next day. Agent said he would refund, put me on hold, then said he couldn't because the amount was too great. Once again, I was placed on hold. He returned to the line and stated that supervision approved the return since I originally called within the 24 hour window. I was so happy, I certainly cannot afford that amount to be lost. Although it was extremely stressful, thankfully it was solved. The Better Business Bureau reports closed complaints for Orbitz was 674 in 3 years prior to last year, and last year there were 345. My assumption was that they lost a lot of money during the pandemic, that they were scamming people to try to recuperate funds (after reading reviews on this site, it made sense). Anyway, I would have called them everyday, several times a day, until I got a refund. Companies nowadays seem to have lowered the bar on services, increased prices, and lowered the quality of services/items. Unfortunately for the consumers, we seem to be put in a position to have to stay after them, just to resolve the issues. But, we are still stuck with poor quality items. It's ashamed, it seems to worsen every year. Moral of the story, bug them endlessly until you get a fair shake. Squeeky wheel gets the grease. Good luck to all consumers, and please share with others if you actually find a decent deal for a quality item.

I booked a flight from CEB to IAH which was subsequently cancelled by AirCanada. AirCanada was unresponsive to requests for a refund from Orbitz and me; however, Orbitz refunded the cost of the tickets 100%. I only hope they received a refund in return. I had similar flights cancelled and other travel agents are still holding money refunded by the airlines. PS Don’t use GoToGate. They’re holding funds already refunded by another airline.

I wanted to leave this Customer Service review on ORBITZ.COM but there isn't an option. The Orbitz Travel Agent/Customer Service Rep named 'Ivy' deserves recognition! She kindly helped with a difficult that other agent's refused to help with! She saved me from erroneously being double charged for a room after an agent named 'Ahmed' cancelled the wrong hotel booking. Orbitz wanted to deny my refund for the accidental cancellation and make me pay double for a room. Thanks, Ivy!! Thank God for good people! =)

Best travel agent I've ever had. Can't understand the bad review's. Flexible, nice app, awesome conditions, good communication while pandemic and full refund, getting by a full automated online process. No annoying calls. I was on a world tour and had already booked some flights and hotels. Orbitz is by far the best travel agent I have booked through. Many others do not offer any contact possibilities or do not contact me and do not give refunds. Orbitz has done this in my case. Thanks