Pentair Water Solutions – Cashback, Rebates & Rewards

Bought the Pentair Pool automation system new 6-6-2021. In 6-6-2022 the system went down. After contacting the pool company that installed it they said they couldn't/wouldn't help because it was a warranty issue. Pentair sent out a new transformer but that didn't fix the issue so they sent out a repairman. Trouble shot a bad board and waited 2 weeks the part they replaced made it work but it wasn't configured for my setup not enough ports so they had to order another. meanwhile, the electrical line was cut by the gas line installers and now Pentair says it is not covered under warranty, and refuses to make it work. The thing has not worked more than it has worked at this point. The worse part about it is the run around I have spent hours and hours on the phone and no one cares the dealer that installed it laughs because they don't service it. No one has offered to fix it even if I had to pay really frustrating.

Pentair does not actually back their warranties.

My pool light was still under warranty. But to get to tech support I was put on hold numerous times for at least 30 minutes. Each time I spoke to a representative, I received different answers. It seems like their people are poorly trained. I bought the pool light online trying to save some money. The next time I will have all my pool equipment bought through my pool company-even though they are a bit pricey, they are reliable and I get no hassle from them. Is it just my imagination, or has the customer service gone down the tubes?

rubbish website, contact page is faulty. no email address very disappointing. I doubt if anyone cares antway

We bought a pool cleaner, Prowler 930. One month after the warranty ended it broke down. When turned on it runs for 30 seconds, 1 minute, five minutes, or whatever random amount of time and then shuts off. I took a voltmeter and measured the wires and as it turns out the wire is broken, its resistance varies. To measure the wire I had to take the entire device apart to get to the electronics. And appalling how cheap this machine is built. It's all plastic which to some extend is a good choice, but not everywhere. That a cable breaks which at no point was sharply bent speaks to the low quality of the components. That the warranty ends shortly before the device breaks speaks to the corporate decisions. That the cable replacement comes in at around 400 dollar for something that consists of 20 USD wiring and a plastic hose around borders on extortion. Same for the pool pump. The bearings broke and they don't offer to repair it but expect you to buy a new pool pump. This entire company is set up to ripp off by selling overpriced products of cheap engineering.

Ein lösungs- und kundenorientiertes Geschäftsgebaren darf man nach meinen ernüchternden Erfahrungen von diesem Pumpenhersteller nicht erwarten. Nach zwei eingebauten Hebeanlagen, wobei die erste gerade mal 6 Jahre durchhielt, werde ich nun nach weiteren 7 Jahren nach Einbau der zweiten Hebeanlage mit einer Annullierung des Wartungsvertrages konfrontiert. Als Begründung für die Auflösung des seinerzeit auf Drängen von Pentair/Jung Pumpen geschlossenen Wartungsvertrags führt man den schwer zugänglichen Schacht an, in dem die Hebeanlage verbaut ist (bei dem Ersatz der alten Anlage hat man dies augenscheinlich nicht so gesehen). Eine schlichte Erklärung für dieses Verhalten liefern die teilweise grottenschlechten Bewertungen, die verärgerte Kunden auf diesem Portal über die Qualität der Produkte dieses Konzerns abgegeben haben. Nachdem die erste Hebeanlage nach 6 Jahren ihren Geist aufgegeben hat, drängt sich die Vermutung auf, dass man in Ansehung des statistischen Produktlebenszyklus mal schnell die Reißleine zieht und seinen Kunden im „Regen stehen lässt“. Die Phraseologie des Selbstverständnisses dieses Unternehmens steht zu meinen Erfahrungen in einem eklatanten Widerspruch (Verbesserung unserer Prozesse zum Kundennutzen; Qualität ist für uns eine Selbstverständlichkeit etc., und an anderen leeren Worthülsen mangelt es freilich nicht)

Attention tres mauvais fabricant: Je viens de commander 2 pompes de piscines via des distributeurs CAZABOX (qui est aussi fournisseur d'Amazon et de Leroy Merlin ainsi que Besoin d'habitat). Les 2 pompes ont été livrées cassees: L'une avec une rupture du corps hydraulique l'autre avec la protection ventilateur cassée. l'emballage est sans aucune protection , un simple carton. Alors pendant le transport les petites poignées du carton de 13kg se déchirent et la pompe tombe. Puis ces chers distributeurs vendent ces pompes dans l'état ou elles ont été recues( cazabox sans controle d'entree et Besoin d'habitat en mettant la pompe aves le carton cassé dans un autre carton. JE DECONSEILLE FORTEMENT L' ACHAT ET L'INSTALLATION d' UN PRODUIT PENTAIR. Lisez les commentaires client, la pratique est habituelle

I have redone my pool For over 3 years now (today is June 03, 2022), I ask the pool company to use the best system for my pool, and I approved Pentair full system, (pump, salt system, filters, heater, and also automatic lights system), this brand is the most expensive “supposed because the quality” today the pool company who install and do the monthly service informs me the salt system needed replacing, I ask why and they can’t give me an answer, I call Pentair CUSTOMER SERVICE I HAVE TO WAIT FOR ONE HOUR 35 MINUTES the only can say is they no sale to homeowners and if I'll replace the system they state will cost me between $1,355 to $1,950, they no even care about what happened to the system.

I’ve dealt with dozen of pool companies over the last 50 years and have always been underwhelmed. Pentair sent LAS VEGAS POOL PATROL LLC to diagnose my problem. Gerardo, sent Ernesto. I was in awe! It was like watching precision brain surgery. The irony is Ernesto said Gerardo, his boss, knows much more! Don’t even think about another pool service! I won’t. Dr. David Satz

I'm in my 14th year since my swimming pool was built with Pentair superflo pump, multiport valve and NSF 60 filter. The equipment is exposed to wide seasonal extremes in my area. I've replaced the filter grid, though lesson learned on keeping it clean and replaced the pump start capacitor of the pump that only cost $20.00. In all Pentair equipment is very durable and rugged. The equipment has exceeded my expectations. Five stars, if I did not need to replace any parts to date, but I'd give 4.5 stars, if the option were here.