Petmate – Coupons, Promo Codes & Special Offers (9)

I previously ordered a 28 inch Petmate Sky kennel off of Amazon for an upcoming overseas move. I stored the kennel in my office where it wouldn't be bothered. A month later I put it together about 5 days before the flights and noticed a huge crack in the corner. I ordered a new Petmate Sky Kennel off their direct website since they offered overnight shipping for an additional $45. I figured that was my best bet since it was Thursday and my flights were Monday. They dispatched it next day which was great but the estimated delivery day was Monday evening. I tried to cancel and was told to put a refuse delivery sign on my door. So I did just that and bought a different kennel at Petsmart. Fedex ignored the refused delivery and they didn't actually even deliver it until a whole week later. I emailed Petmate customer service snd was told they did their part and it was out of their hands. I had my dad go get the kennel to take it to Fedex to return it to Petmate. Petmate put my address as the delivery address AND the return address so I couldn't return it even if I wanted to. After finding their address online, I had my dad check how much it was to ship it back. I was told $150... after I just spent $170 on the kennel with overnight shipping that didn't even arrive until 4 days after I left the country. I emailed their customer service team again and over a week later, no response. I've now resorted to opening a dispufe with my credit card.

Do Not Buy from Petmate.My dog injested the plug on their Chuckit Ball and developed an intestinal obstruction requiring emergency surgery. No one answers their customer service line. The surgery/Vet Bills cost me $6000. Petmate is owned by Platinum Equity. They also were not helpful and unresponsive Horrible dangerous company!

I ordered the wrong door for my kennel.....I called customer service to return it. They are sending a new one.....no hassel.....their customer service dept is amazing....!!!

They had exactly what I needed and they shipped it out the same day I ordered it. Thank you so much!!

Easy-to-use site. I love their MuttNation line. They are great at order confirmation and prompt shipping. Very reliable. I hope they expand their product lines and number of products offered.