Pondkeeper – Cashback, Rebates & Rewards

bought a replacement lid for my pond filter it was delivered today 12/5 but opening the box there was a hairline crack in the lid I rang there customer support no and within a hr they've emailed me to inform there apologies and a new lid on the way can't be any fairer than that 10 out of 10.

I had a leak in my concrete pond. I called Pondkeeper with a list of things I thought I needed to buy to fix the leak for advice, after researching extensively on the internet. Pondkeeper instead helped me understand where the leak could be coming from (it was from the waterfall rather than the pond itself), and that led me to (a) identify the source of the leak and (b) fix it using things I had around the house anyway! It was amazing service. Rather than simply sell me a couple of hundred pounds of liner and other products, they really helped me resolve my problem. This is a place that I will shop from for life now. I advise others to do the same. Excellent shop, excellent staff. Really to be trusted!

The delivery was very quick and efficient. I had a problem with he first item that arrived but Pondkeeper soon put everything right for me very quickly within 2 days. 👍. I am very pleased with my experience.

Superb customer service! I have used Pondkeeper for a few years now and they are great! I purchased a new 36 volt UV which was admittedly defective. Initially they immediately dispatched me a replacement lamp. Upon finding the power supply was duff, there was no quibble in replacement of the system. A weekend e mail was immediately responded to with a priority postage service. Good people! AAAAA

I cannot fault this company. They excel in customer service; going above and beyond to remedy a problem with a live product that had issues due to no fault of their own, they offer products that are of excellent value and they are also very responsive to messages and deliver orders in record time. You should be proud of your business and employees and the quality of service that your provide. My go to retailer for anything pond related for ever more.