Sand Cloud – Cashback, Rebates & Rewards

I’ve ordered a number of towels and my first one arrived damaged. The threading was pulling. I pm’d them and it was replaced but this was within the first week of receiving it. Then I placed another order for pool towels. One of these are also pulling. I’m not thrilled about spending a few hundred dollars on towels and blankets just to find them deteriorating after just a couple of months. The 100% MBG is a joke because 30 days. That’s not nearly enough time to see if it’s worth it or not. I was planning on changing out all of our bath towels but that’s now not likely going to happen Unfortunately, SandCloud is not my first choice when heading to the pool. The blanket does its job at the beach. The towels? Not so much

The beach towels are not good at all for drying off. It makes for a small pack-up and something to sit on, but fairly useless to dry off with.

After one washing I noticed a defect. I contact customer service and since I did notice it to start with, that is on me. No more Sand Cloud until that towel is fixed.

I ordered 3 items; the hair wrap towels as gifts. The buttons on 2 of the 3 gifts fell off after only a few uses. I would recommend a more secure way to attach the buttons.

We received someone else’s order. I emailed with Sand Cloud and they wouldn’t send what I had originally ordered until they received back what they sent me in error. That’s such bad customer service. When I told them we didn’t receive what we ordered, I then had to provide pictures to them of what I received. They should have immediately sent what I did order. I will not recommend them or order again from them!

For the price and all of the great reviews, I expected everything about this giant blanket to be amazing. When it first arrived it was beautiful and I was very excited, however after washing it, which it made a mess in my washer with little fuzzies EVERYWHERE, it instantly lost its beauty. I expected it to stay looking pristine because the cost made me think the quality would last through many washes, especially the first, but it didn't. I am confused how this is supposed to be a beach blanket (even though I purchased with the plan to have this on my bed bc the design is so pretty) if it can't handle washes? I also didn't realize until I went to wash it for the first time that it has to be hung to dry.... which again, for what the actual use is advertised as, I'm shocked it can't go in the dryer. Very bummed to have spent so much money on this and be instantly disappointed after the first wash.

I was surprised by how much absorption the towels lack. They do well at smearing water. They don’t absorb well enough for me…. The ones I have purchased will likely just become decorative or throw rugs / blankets.

Product received was good, although it didn’t turn out as I expected. I thought it was going to be a thick towel as well. The thin material didn’t seem worth the cost. It does work though, and I like the design.

The product is wonderful. The customer service was awful. I received the wrong shirt (short sleeve instead of long) . I called customer service on March 17th, left four messages since then. Never heard back. It would have been nice to hear back from them from those phone calls.

I ordered a towel and then it had a promotion for a surprise towel which I ordered . When it arrived last Thursday the 13th only the surprise towel was in package . I’ve emailed and very frustrated that there is nobody to talk to about this . Have sent messages and just get they received messages but it will take 2-3 days well now it’s the 18th and still have no idea what Sandcloud is going to do about getting me the towel I ordered . Both were on order only one in package and package was intact. I was also charged for both , so at this time not thrilled with the service . Felt was paying a little more for a quality item , so expected better service !