Spyder – Cashback, Rebates & Rewards

Bought a pair of expensive ski pants and they gained a crotch hole after only 2 days out. Their automated Zendesk help desk ticket system is BS and you NEVER hear back from them. They respond with an automated message to send them RMA details at the same time the close the ticket as RESOLVED and no human ever reads it or follows up with some actual WORK to resolve the issue! My LAST Spyder gear purchase!

Placed order and within hour attempted to change size. Called customer service...drops call with no picking up. Emailed and received automated response stating that "Due to our system's automation, orders on Spyder.com cannot be adjusted or canceled after they are placed." This should have been managed with a simple change of order but now I am stuck with a ski jacket that is the wrong size when all I wanted was to swap it out with the correct size. No ski jacket now for me this year and will not buy Spyder in future. No human to even contact.

So many things wrong. Shipping from Vancouver to Langley apparently takes months? Sloppy service all around - if you are needing a package within a few weeks don’t order from Spyder. Quality’s good but it doesn’t make a difference if you can’t receive a package. Waste of time!

Spyder quality has sadly been ruined, as it used to be very good. Having owned their products for over 40yrs I would know. Paid to ship product to Warranty dept., who then incorrectly fix a broken zipper and pocket, then corrected it after notifying them with photos. They then mis-shipped it back and failed to notify it had been shipped back, only to be stolen. They tried to send replacement of far inferior product with same name, and no longer responding after multiple attempts. 7 months later this is totally unacceptable.

I've ordered the Leader jacket on the Spyder website , it got delivered in 48 hours , I had a question about the fit and the customer service responded in a couple of hours. Great