Stanley – Cashback, Rebates & Rewards

It may be hard to get a hold of customer service but they made good on warranty claim. They are really slow about refunds and the replacement lid was on back order and took a few weeks but I did get it. They could do better but I thought they deserved a kind review for following through.

Over a week ago I ordered the Stanley Classic Trigger Action Travel Mug | 0.35L and the Stanley Go Quick Flip Water Bottle | 0.70L. The order arrived pretty quickly. However the water bottle was broken. I e-mailed the customer service about this issue, however I still didn't get a reply. Also, I entered a complaint form via the website but so far, no reply other than "were very busy at the moment". I also purchased these items for the first time but I could not use my discount code. I thought ordering items from this expensive brand would be handled quickly and correctly but so far I haven't heard anything and it makes me regret ever purchasing items from this brand. I really hoped to have received a new water bottle by now, or at least getting confirmation to return it so it can be exchanged. Update 24-04-2023: Stanley customer service handled my complaint very well by sending me a new water bottle and providing me the 10% discount. Thank you!

The package came very quickly with no problem. This is an honest to goodness good company that makes premium products.

Got the Adventure Quencher Travel Tumbler and the Classic Legendary Bottle back in May, have been regularly using them and they are excellent products. Easy to clean, keeps things cold and hot for an extremely long time. The tumbler is great for being on the go, fits in the car cup holder spot. Keeps my drinks ice cold in the Miami sun!

Perfekt termokop - passer i bilen