Stylerunner – Cashback, Rebates & Rewards

Stylerunner customer service is the absolute pits. Zero stars. Avoid at all cost. I purchased a product from the Brighton store that is faulty (the leather will not soften despite every attempt over months to break in the shoes following instructions from the manufacturer). I have contacted customer service from Stylerunner and also the shoe brand themselves. The shoe brand let me know that the product is in fact faulty and that if I purchased from them they would provide me a refund. I have a record of those communications with the brand also. However Stylerunner customer service are refusing to let me return the product via the mail/post or handle this issue online. Stylerunner are insisting I go in store for the shoe to be "assessed", even though I live more than an hours drive away from the closest store. The shoes were $250 and have literally injured me to the point if I walk more than a block in the sneakers I cant wear other shoes for weeks. The brand themselves have confirmed an issue with this shoe, in writing. I am taking this to the ACCC but wanted to post here. Buyer beware, Stylerunner customer service is terrible and I will never purchase from there again. I deem these shoes to have a major problem. Detailed below is what constitutes a 'major problem" according to ACCC: A major problem means the product: - is unsafe - is very different from the description or sample - has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand - can’t be used for its normal purpose, or another purpose the consumer told the seller about before they bought it, and can’t easily be fixed within a reasonable time. This product is unsafe. It is injuring my feet, repeatedly, and making it impossible for me to wear other shoes for weeks. The description of this product is a sneaker shoe. Shoes are to be worn when walking. I can not walk anywhere in these shoes without injury due to the way the leather is treated and not softening (confirmed by the manufacture/brand as a fault). This shoe has a problem that would have stopped me buying the shoe if I had known at the time. I would not have bought these shoes if I knew the leather would never soften and the shoes would injure me (more than once). This shoe, can not be used for its normal purpose (worn on feet for walking) I have never returned a pair of shoes. Ive also never written a public review of an online store. But I am incredibly frustrated by this experience and the lack of customer service or concern.

A product arrives half empty and you’re expected to go to a store to validate. That’s not how it works.

I ordered two items online. I proceeded to follow their returns instructions. The returns took me straight to a portal whereby I was forced to pay $10 for a returns label to send the items back. I went into Westfield and there was Stylerunner right infront of me. I went on chat and asked if I could return the items at the store and the guy said yes. I then asked for my $10 back as I wasn’t going to use the returns portal. This was denied. Had I been informed that I could return straight to a store I wouldn’t have gone through the returns portal. I have ordered from Stylerunner many times throughout the years (clearly never returned anything) but I won’t be ordering from them again. It’s terrible customer service and no wonder Stylerunner has such bad reviews. Sort out your returns process because it’s ridiculous. As I explained to you, I am extremely sick but you had me running around like a headless chook trying to return these two items. And then you offer me a 20% discount code on my next order. Nah nah, I don’t think so. Just pay me back the $10 I didn’t end up using returning the goods back. Bloody ridiculous!

What disgraceful customer service and return policies. Tried to return brand new never worn sneakers, tops and tights and they refused to accept it. Never again will I shop at style runner.

What disgraceful customer service and return policies. Tried to return brand new never worn sneakers and they refused to accept it based on the show box being not in mint condition. Never again will I shop at style runner.