Tarte – Cashback, Rebates & Rewards

Got their Tubing Mascara which is the best i have ever used!

First of all, For all the Aussies out there, be aware that it's going to take a while to get to you. I assumed that everything was shipped from Australia because I was on the 'AU' website but that isn't the case. My order took like 6 weeks to get to me and was stuck in customs for like 2 weeks. To be fair, i did order during the black Friday sale so that could have contributed to the shipping times. Anyways, one of my palletes came broken, so i emailed them and they got back to me really quickly which was really good of them, however they said they weren't able to replace anything for international orders which was disappointing considering it was a gift. However, i was really impressed by how they handled the situation. They issued me a refund (sale price), gave me a code for 40% off my next purchase and said in order for me to get my order at the original price, they would honour the remaining 30% and the shipping fees of the fastest shipping method. This all happened in a matter of 1-2 days! Super impressive. I'm not sure if i would order again based on the shipping times but besides that, they were super amazing.

I placed an order with Tarte through Paypal. Unfortunately, PayPal messed up the shipping address I entered so it was wrong. I didn't notice the mistake earlier so I contacted Tarte to check the issue of my delivered package. Once we figured the entered address was wrong, they still offered me a replacement promptly, I declined it as it was a mistake from my side but the gesture along with their fast responses were excellent.

I was shocked by poor reviews and was scared to open my delivery once it arrived. I got everything I have ordered in perfect shape and condition, nicely packed. The only challenge was that website check out does not work on my android phone, so I had to use laptop.

Not bad service, sending deliveries fast, thanks