Teva – Cashback, Rebates & Rewards

High quality and so comfortable sandals I used it every day Best sandal ever 👍

Ik vond op deze site dezelfde teva's ter vervanging van mijn 6 jaar oude. Bestelde (met korting). Hoorde niets. Vreesde te zijn opgelicht. Na 5 dagen ineens sms. UPC komt uw pakket bezorgen. Bleek open doos te zijn. Maar erin zat keurige teva schoenendoos mèt de bestelde teva's. Ze lopen vooralsnog heerlijk.

Ik schreef hier eerder een negatieve ervaring met TEVA-eu.com maar die wil ik bijstellen. Iemand anders schreef het al eerder: de klacht wordt wel opgelost, het gaat echter nogal onhandig 😬. Mijn probleem was dat ik de melding ‘betaling mislukt’ kreeg terwijl er wel geld van mijn rekening af was geschreven. Het schijnt dat ik mijn e-mail adres verkeerd heb ingevuld. Mja, dán verwacht je de melding: ‘betaling gelukt, e-mailadres klopt niet’. Ik zat dus even in spanning sinds vrijdag, maar vandaag, op woensdag, heb ik de door mij bestelde sandalen in goede orde ontvangen. Tegelijk met een excuusmailtje en alsnog een bestelbevestiging.

I contacted customer service on the basis of some glue issues on a sandal for my partner, they swiftly advised me to return etc. with a pre paid label. Within a few weeks this was replaced, swiftly dispatched and received as a brand new replacement pair. Thank you!

Update: The dialog with Israeli distributor started and I got the the attitude one would expect from the respected customer service. I got full explanation why my case is not under warranty and how I can resolve the issue while staying within warranty terms. More than that - the head office in USA kindly suggested me to send a new pair of sandals despite they are not obligated to do that for the customers outside the USA. So, yes - I nicely surprised from that. Additional update about sandals - they got the smell of rubber, but still strong and durable and will last many years. ------ My review is about TEVA sandals. First month of wearing they were OK. But suddenly they started to make strange noise while I am walking. The noise is created after the shoe is exposed to water - either by walking in water or washing it. The noise is as if you press hard on a material that has absorbed water and the water exit out of the material. The noise is really unpleasant and can be heard well while walking. My assumption is that the reason for the noise is water that enters the shoe in the front part where the straps enter the sole. I sent the sandals to their representitive in Israel Kal Gav including the record of the noise and they refused to fix it by claiming that no problem was found. Chated to Teva customer service and they refused to accept it as they were not bought in USA. Just understand that - the product manufacture refuses to fix their priducts and also tells you lies during the chat that water damages are not covered by warranty. They advise to wash sandals with water and soap but lies that it can cause damage and will not be covered. What a disgusting service.